Another Sify Broadband Customer
November 12th, 2004 Leave a comment Visited 61 times, 2 so far today
This mail was pretty cool so decided to post an independent article for it… Totally unedited and syndicated from here:
Hi all,
I am Prasad, yet another unfortunate soul to have been cheated by Sify. It is very unfortunate that so many of us have been CHEATED so badly by Sify. Sify Broadband SUCKS BIG TIME. I would say that even if some of you out there are spending a lot on ur existing dial-up connection, persists with it. U are fortunate that atleast on the nth try u are connected. There are some poor souls like us who have ended up paying hundreds of Rupees to these Sify A*#@$!##s and still dont have a connection for days together.
The Errors and problems with Sify are innumerable ranging from IP conflicts in the network to the gateway being down..or any other damn reason.. They (Sify) provide one SHITTY customer care which again like their Internet connection doesnt work. If u are fortunate and get connected to the customer care all u end up doing is shouting your lungs out about the bad service u are getting..and all u get are dozens of reference numbers for the problem…and usually no solution.
To add to the customers woes..they have come up with yet another unique way to torture us. Their NEW Sify broadband Client (which has a new version released with bug fixes almost every other day). These people are providing some latest antivirus (McAfee Secure Synergy) free to all their customers..thats good u would say…but guess what..this antivirus gets downloaded along with the client (compulsarily). which starts installation as soon as it is downloaded. If one does not want that free antivirus s/w (most of us already have some latest antivirus software with all the updates with which we are happy) he/she has to call up sify customer care and tell them your IP and userid after which they will bypass the antivirus download for ur IP.? Why the HELL to make things so complicated???…every time there is an IP conflict and the local CTO changes my local ip…do i need to waste time calling up the customer care again and again..?
Why cant they simply provide two links for the client (with and w/o the antivirus)?Apart from all these..the packages are SHITTY! none of the packages (limited or unlimited) give the promised speeds..unlimited packages already have sick speed limits..some package states as Unltd 32Kbps+.all u get normally in this package is about 10 (Max) Kbps..pages like google take ages to load.. U call up the customer care and they say that they need proof that U are getting such low speeds.. send them screenshots about the sick speeds u are getting and they reply that since it is a shared connection speeds can vary and the bandwidth is not dedicated. WHAT is BROADBAND?? a speed of 4-10 Kbps?…i would get better speeds on my phone line.
The Bottom line is NEVER EVER IN YOUR WILDEST DREAMS THINK ABOUT GETTING A SIFY CONNECTION…U’LL END UP BEING CHEATED…(THESE PEOPLE AT SIFY ARE EXPERT CHEATERS)
Some of the 1001 reasons why to say no to sify
==============================================
1.they will get all ur money and u wont get internet connection.2.their broadband client will screw up your pc big time.
3. You will get so frustrated that u’ll never think about getting a broadband connection ever again
4. Instead of being busy doing work u’ll only be busy calling Up the sify customer care for solving some problem
5. None of the packages offered by sify are good. (all of them suck)
6. Travelling to your nearest cybercafe or surfing the net On a dial-up (phone) connection would cause u less pain, money and suffering
And many more..
If any body finds some reason good enough to get a Sify broadband connection u are free to contact me @ prasad_go@rediffmail.com
Support ankur raheja in his fight for justice…these sify b##!#!#!! Deserved to get sued.( p.s. Sify has got iso:9001 certification for bugging their Existing customers with increasingly substandard service And successfully managing to fool newer customers)
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November 17th, 2004 at 12:26 am
Guys,
I just came across this blog and found it a good place to share my frustration with Sify Broadband! I’m located in Kaushambi(Delhi Border) and we opted for Sify broadband so that my family in India can connect to me while I’m away without the usual chaos associated with the dial-up connection that they had been using for quite a few years. Three months back I got it installed at a cost of Rs. 3000 and I initially opted for a monthly package of Rs 323 for 10hrs. I was so frustrated with its first month performance that I decided to wait and watch and discover other providers. Here is the list of troubles I had to face:
1. Contrary to their claim the service was never a 24×7! I had to call up the local provider to start the server/modem almost everytime I connected.
2. The speeds were absymally low! Never good enough for downloads or automatic updates!
3. The service provider didn’t have the power back-up! We had to wait for power and systems to be restored in case of power-cuts.
4. The service provider locked up his facility and went on holidays to bangalore for 12 days. We had no connectivity all this time!!
5. The package gives free time all of sunday and somehow the connectivity is down all of sundays!
6. I had to download the new client at least 5 times before it started working. The one for Mac doesn’t install even now. Do the Sify CTOs know what a Mac is? he he :>
Finally, At the end of first month we ended up losing a Rs 190 as balance on the account. The amount cannot be carried forward when you renew.. so we decided NOT to. The service provider later calls up and says we gotta pay something cos’ he has got the service renewed for us and has the invoice delivered to his office :) What the hell! Gotta check and beat the shit outta his A$$!!
If anybody is considering getting Sify Broadband I suggest you to please STAY AWAY!!
Enjoy the dial-up just the way I’m doing agian!
Neeraj
PS: Btw the Sify iWays are as shitty as their broadband! I have seen some local cafes like CJM providing better service and infrastructure than the much hyped iWay!
November 17th, 2004 at 11:56 am
Guys,
I just came across this blog and found it a good place to share my frustration with Sify Broadband! I’m located in Kaushambi(Delhi Border) and we opted for Sify broadband so that my family in India can connect to me while I’m away without the usual chaos associated with the dial-up connection that they had been using for quite a few years. Three months back I got it installed at a cost of Rs. 3000 and I initially opted for a monthly package of Rs 323 for 10hrs. I was so frustrated with its first month performance that I decided to wait and watch and discover other providers. Here is the list of troubles I had to face:
1. Contrary to their claim the service was never a 24×7! I had to call up the local provider to start the server/modem almost everytime I connected.
2. The speeds were absymally low! Never good enough for downloads or automatic updates!
3. The service provider didn’t have the power back-up! We had to wait for power and systems to be restored in case of power-cuts.
4. The service provider locked up his facility and went on holidays to bangalore for 12 days. We had no connectivity all this time!!
5. The package gives free time all of sunday and somehow the connectivity is down all of sundays!
6. I had to download the new client at least 5 times before it started working. The one for Mac doesn’t install even now. Do the Sify CTOs know what a Mac is? he he :>
Finally, At the end of first month we ended up losing a Rs 190 as balance on the account. The amount cannot be carried forward when you renew.. so we decided NOT to. The service provider later calls up and says we gotta pay something cos’ he has got the service renewed for us and has the invoice delivered to his office :) What the hell! Gotta check and beat the shit outta his A$$!!
If anybody is considering getting Sify Broadband I suggest you to please STAY AWAY!!
Enjoy the dial-up just the way I’m doing agian!
Neeraj
PS: Btw the Sify iWays are as shitty as their broadband! I have seen some local cafes like CJM providing better service and infrastructure than the much hyped iWay!
February 20th, 2005 at 07:25 pm
Here is a mail I wrote to Sify few days after getting their broadband connection installed on my pc.
——————————————————–
Hello,
I would like to communicate to you that my experience with sify broadband has not been very good. There have been innumerable connectivity issues as well as download speed issues.
Infact for the last two days I have not had any connectivity at all. Also the downoad speeds have been in the range 4-8kbps even though my broadband account promises speeds upto 96kbps. So far I have explained the situation umpteen number of times to the cable operator as well as to your customer care/technical assistants from Chennai, but to no avail.
The cable operator’s team does not seem to have any idea as to what is really going on with my connection and a quick resolution does not appear in sight.
Please let me know what Sify can do about this. Any help on this will be appreciated.
Thanks,
JP Srivastava
February 21st, 2005 at 01:25 am
Here is a mail I wrote to Sify few days after getting their broadband connection installed on my pc.
——————————————————–
Hello,
I would like to communicate to you that my experience with sify broadband has not been very good. There have been innumerable connectivity issues as well as download speed issues.
Infact for the last two days I have not had any connectivity at all. Also the downoad speeds have been in the range 4-8kbps even though my broadband account promises speeds upto 96kbps. So far I have explained the situation umpteen number of times to the cable operator as well as to your customer care/technical assistants from Chennai, but to no avail.
The cable operator’s team does not seem to have any idea as to what is really going on with my connection and a quick resolution does not appear in sight.
Please let me know what Sify can do about this. Any help on this will be appreciated.
Thanks,
JP Srivastava
September 4th, 2005 at 04:20 pm
Dear Sir/Madam
This is the second letter for me to your company i had a very bad experience from last three months from sify connection in ludhina, punjab.
i told you last time that from last three months my connection is not working which is in the name(Login) the_voice. i am using your connection from last three years .
i told your ludhiana office also about it not hence in vain they promise me to come and check it at my place till day no one came from your side.
There is a call from your head office not still problem is there no psotive result.
I hope your customer care is sleeping not no good reslt.
Hope for negative result you only need to sell connection no feedback and backup you have very bad.
I had a bad experience from your compnay.
Hope u live long
From
Ajay Mathews
098153-33690
CMC & Hospital
Brown raod
Ludhiana – 141 008
Punjab
September 4th, 2005 at 05:50 am
Dear Sir/Madam
This is the second letter for me to your company i had a very bad experience from last three months from sify connection in ludhina, punjab.
i told you last time that from last three months my connection is not working which is in the name(Login) the_voice. i am using your connection from last three years .
i told your ludhiana office also about it not hence in vain they promise me to come and check it at my place till day no one came from your side.
There is a call from your head office not still problem is there no psotive result.
I hope your customer care is sleeping not no good reslt.
Hope for negative result you only need to sell connection no feedback and backup you have very bad.
I had a bad experience from your compnay.
Hope u live long
From
Ajay Mathews
098153-33690
CMC & Hospital
Brown raod
Ludhiana – 141 008
Punjab
January 31st, 2006 at 01:40 am
Hi Friends,
I agree with you that SIFY SUCKS. I am located at Vaishali(Delhi NCR region). I purchased Sify Broadband connection one year back and almost 70% of the time when I tried to connect to the internet, the connectivity was down. Then I have to call up the SIFY Local business partner, Vaishali Infosystem. Their turnaround time to close the call is also not satisfactory. At times, they would take days to restore the local netywork. I am simply fed-up with the kind of service they are providing and they bugging service comes at a monthly LINE MAINTENANCE cost of Rs.100/- over and above the cost of the package that I purchase. I have lodged several complaints with the SIFY customer care but I have NOT got a lasting solution to all my complaints. I am not sure till how long will SIFY continue to cheat its Customers. I think that its a high time that we customers approach Consumer Court for the relief and make SIFY either hounour their commitment towards its customer base or pay the price for NOT honouring its commitments of “undisrupted connectivity” to the net. You can connect to me at meetanoopa@yahoo.com
January 31st, 2006 at 01:10 pm
Hi Friends,
I agree with you that SIFY SUCKS. I am located at Vaishali(Delhi NCR region). I purchased Sify Broadband connection one year back and almost 70% of the time when I tried to connect to the internet, the connectivity was down. Then I have to call up the SIFY Local business partner, Vaishali Infosystem. Their turnaround time to close the call is also not satisfactory. At times, they would take days to restore the local netywork. I am simply fed-up with the kind of service they are providing and they bugging service comes at a monthly LINE MAINTENANCE cost of Rs.100/- over and above the cost of the package that I purchase. I have lodged several complaints with the SIFY customer care but I have NOT got a lasting solution to all my complaints. I am not sure till how long will SIFY continue to cheat its Customers. I think that its a high time that we customers approach Consumer Court for the relief and make SIFY either hounour their commitment towards its customer base or pay the price for NOT honouring its commitments of “undisrupted connectivity” to the net. You can connect to me at meetanoopa@yahoo.com
April 4th, 2006 at 02:39 pm
Go for BSNL broadband or any other service. Sify is the most pathetic service available in the name of hi-speed internet connection. All you will be doing is spending your money, energy, losing your peace of mind for a very very bad service. Sify CTO’s take Rs. 50 per computer from a cybercafe who illegally use their home package products and get speeds up to 20 to 30 kbps while home users spend money and get speeds of 0.2 to 0.5 kbps, i.e., less than 1 kbps which is worse than a dialup speed. Go for other broadband services if you can. Do not suffer like me. Their customercare is really pathetic.
April 4th, 2006 at 04:09 am
Go for BSNL broadband or any other service. Sify is the most pathetic service available in the name of hi-speed internet connection. All you will be doing is spending your money, energy, losing your peace of mind for a very very bad service. Sify CTO’s take Rs. 50 per computer from a cybercafe who illegally use their home package products and get speeds up to 20 to 30 kbps while home users spend money and get speeds of 0.2 to 0.5 kbps, i.e., less than 1 kbps which is worse than a dialup speed. Go for other broadband services if you can. Do not suffer like me. Their customercare is really pathetic.
October 19th, 2006 at 06:45 pm
My God! I can’t believe there r sooo many ppl like me here! I am from Chennai and I live in a suburb. Took Sify Broadband connection last year and ever since ended up spending half of my phone bill calling up Sify Customer Care (who couldn’t care less!) and complaining about all kinds of errors.. 108, 101 and dunno wat and all crap!!
Their servic eis very poor.. two days back I got a call from them and they are sevreing the connection, cos the local cable operator who was helping them is now no longer with them!! they have a very poor system, which cannot sustain… I regret having taken a Sify connection.
October 19th, 2006 at 08:15 am
My God! I can’t believe there r sooo many ppl like me here! I am from Chennai and I live in a suburb. Took Sify Broadband connection last year and ever since ended up spending half of my phone bill calling up Sify Customer Care (who couldn’t care less!) and complaining about all kinds of errors.. 108, 101 and dunno wat and all crap!!
Their servic eis very poor.. two days back I got a call from them and they are sevreing the connection, cos the local cable operator who was helping them is now no longer with them!! they have a very poor system, which cannot sustain… I regret having taken a Sify connection.
December 13th, 2007 at 10:34 am
Dr JP Srivastava,
am myself a frustrated sify broadband user but just wanted to clear one point which i have heard many people talk about and found them ignorant of alittle bit of a fact.
this might help : http://www.dslreports.com/faq/2388
December 13th, 2007 at 10:04 pm
Dr JP Srivastava,
am myself a frustrated sify broadband user but just wanted to clear one point which i have heard many people talk about and found them ignorant of alittle bit of a fact.
this might help : http://www.dslreports.com/faq/2388
March 1st, 2008 at 03:31 am
yes, sify is the most fucked up broadband provider in the history of mankind, and i am sure like hell they will retain this crown untill eternity. i went for a 512 kbps package and guess my download speed? its only 6 to 7 kbps. and then go to their customer care number….the numbers have not been updated since last three years, so every time you call, yoy get the customery response that the number doesnt exist. may they rot in hell….i wish sify all the wooes….
March 1st, 2008 at 03:01 pm
yes, sify is the most fucked up broadband provider in the history of mankind, and i am sure like hell they will retain this crown untill eternity. i went for a 512 kbps package and guess my download speed? its only 6 to 7 kbps. and then go to their customer care number….the numbers have not been updated since last three years, so every time you call, yoy get the customery response that the number doesnt exist. may they rot in hell….i wish sify all the wooes….
August 3rd, 2009 at 05:11 pm
User Id: bikash601. Have been experiencing the worst internet connection after I signed up with Sify BB. Though the tagline for Sify BB says “faster than speed of thought”, the reality bites, with speed slower than that of a snail.
I had subscribed to Sify BroadBand services in the month of June 2009. The initial connection took 7-8 days more than the promised time, only after repeated calls and visits to the nearest Sify BB franchisee. It was a horrible experience.
And the real suffering started after installation of the services. Though they promised high-speed internet connection, the speed has been far from satisfactory, even during late nights. Repeated complaints to the Sify BB centre have fallen on deaf ears. Everytime they cite some or other silly reason for the poor connectivity and promise resolution at the earliest. The SMSes to the Customer Care have also not yielded any results till date. They respond when not required and keep silent when response is badly needed.
After going through a google search to find out the customer care mail ids, I have come across the complaints of hundreds of other aggrieved consumers facing the same poor services from Sify BB.
Can someone please look into my complaint as well as complaint from other such consumers? I feel like cheated. However, given the limitations of service providers at the area of my stay, I am compelled to stay put with Sify BB.
This is definitely going to affect the reputation of the Company and the business will take a beating for sure. But the bottom line is that the consumer is made to suffer for all this.
August 4th, 2009 at 04:32 am
you picked sify broadband without checking user experiences with them online.
the same happens with thousands of other customers in the market.
sify has survived for so long because of this factor.