Tags: Airtel, Bharti, Bharti Airtel, India, Lower Parel, Mumbai, Peninsula Chambers, telecom

Bharti Airtel users in Mumbai suffers major downtime

Bharti Airtel users in Mumbai suffered major downtimes lasting as long as 12 hours.

This occurred after a fire broke out in the building which houses the company’s networking hardware.

Company claimed that the problem affected only 20% of their customers though reactions from their customers on the web were telling another story.

Customers complained on blog sites that the Airtel customer support was not responsive and they could not get any information from them.

Bharti added in a statement: “There has been a fire at Peninsula Chambers, Lower Parel, Mumbai, due to a short-circuit in the common power cables, belonging to the power supplier, in the facility area of the building. This has resulted in a temporary disruption in power supply which has impacted our network services in some areas of Mumbai. We are confident of soon restoring normalcy.”