Airtel fails to meet TRAI benchmark for quality of services

Airtel fails to meet TRAI benchmark for quality of services

Voice&Data has revealed the details on how the mobile service providers in the country are performing as per the TRAI benchmark for quality of services.

Only five telecom companies in the country have met the 90 percent mark required to satisfy the recommendations of TRAI.

Airtel, BPL, Idea, MTNL and Spice are these five companies. Airtel incidentally is the largest mobile service provider in the country.

The report stated: “Virgin Mobile topped user satisfaction in 2008 while players like Airtel, BPL, Idea, state-run Mahanagar Telephone Nigam Ltd (MTNL) and Spice fell short of the benchmark set by telecom watchdog TRAI.”

The survey questioned 1,318 mobile users in India to checkout the overall user satisfaction in the country.