BSNL 3G User Experience

BSNL 3G User Experience

Here is a saga of a member of the India Broadband Forum who took the risk of getting himself a BSNL 3G connection…

Some excerpts from his story:

 I asked him the dial-up number in order to connect to the internet using my 3g phone and laptop. He said that there was no need of a dial-up number. The 3g would be always on. Now how on earth was this possible? How can a computer know what number to dial to connect to the internet? I asked him if he could show me how to connect. He obliged and clicked on an icon on the desktop to connect to the internet. Guys, incidentally this was the dial-up shortcut which some computer guy at bsnl must have set up for this idiot to use. I clicked on the properties tab and voila! There was the number **99***4#  I told him that this was the number I was asking you and tell others too the same. The guy was obviously red-faced.

I asked the bsnl franchise whether he had ever checked the tariff web page at bsnl website. he obviously said no and that explained why he had no clue about the data plan vouchers. he also said to me that he was given “training” based on some papers provided by bsnl. I asked if the papers did not mention the data plans. he replied sheepishly that the data plans were indeed mentioned but he had not gone through all the papers yet. I came back home. This idiot, a bsnl franchise, is unaware of his own products that he can sell.

Just like that, when I asked him what was the dial up number in order to connect to the internet using my 3g phone and laptop, he asked what “dial-up” meant! The phone got disconnected. I re-dialed and this time it was somebody else. He too was unaware of the dial-up number! But he atleast gave me the access point that was to be set in my mobile if  I wanted to surf the internet on my mobile itself. It is gprsnorth3g.bsnlmobile.in

Checkout:  BSNL 3G