Tata DoCoMo rocks the social world!
July 20th, 2009 Leave a comment Visited 325 times, 1 so far today
Tata DoCoMo rocks the social world!
Tata DOCOMO Support Email ID: lis…@tatadocomo.com
When we think of Tata, we think of the traditional Indian company which makes everything from salt to trucks.
Of course, they are also one of the major telecom players in the Indian market.
Tata is now offering both GSM and CDMA based mobile services in the market.
Their GSM operations are branded Tata DoCoMo. The company has been working extra hard to ensure that they are a step ahead of the competition.
And they have been doing well in terms of social marketing.
Tata DoCoMo has an account on Twitter which they use pretty actively to answer user questions.
The responses are precise and friendly. These kinds of small initiatives go a long way in terms of customer satisfaction.
Three cheers for Tata!
Checkout: Tata DoCoMo on Twitter
CDMA, GSM, social marketing, social networking, social networks, Tata, Tata Communications, tata docomo, twitter, web services
Sukhdeep
Category: News
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July 25th, 2009 at 01:35 am
Being a business analyst, I can say that Tata DoCoMo is sure to gain substantial market share in the months and years ahead.
There are reasons why Tata Indicom has under-performed despite offering some of the best voice tariffs and having backed by Tata brand equity. I can’t obviously enlist the reasons here.
August 1st, 2009 at 01:06 pm
Tata docomo has no network coverage in orissa
August 7th, 2009 at 11:03 am
Dear Gourav,
We are sorry for the inconvenience. We need your number and exact location to check the problem your facing.
Thank you
August 8th, 2009 at 02:53 pm
I bought a tata docomo sim card 2 weeks ago.I was very happy with it because of the GPRS skeme.It was working till yesterday night without any problem but from today it suddenly is not working.I get an error message saying that packet data not available.I am sure that It is not my phone problem because i tried using GPRS in my other sim card and it did work.I even tried calling the customer care.They did not even lift the phone.Hence I am very unhappy with my Tata Docomo sim card.
August 26th, 2009 at 12:50 pm
@Hulk,
We are sorry for the inconvenience. Please provide us your contact number to check the problem.
There seem to be certain problems with the Customer Care lines.Corrective action have been taken to resolve the call center connectivity problem.
Thank you
August 27th, 2009 at 01:33 pm
TATA DOCOMO ROCKS in AP
August 27th, 2009 at 04:19 pm
I registered my number in http://www.tatatele.in/myaccountgsm/ but didn’t get any PIN or password through SMS.
Now when I try to retrieve my password through forgotten password link it says “You have not changed your initial pin”.
I tried calling the customer care 121 but the representative doesn’t seem to understand my problem and she said go to the retailer. At one point she even said “we cannot help”. The representative couldn’t even understand what I was actually saying.
August 28th, 2009 at 08:08 am
Dear Mervyn,
Please provide us your contact details to check the issue.
Thank you
August 28th, 2009 at 08:54 am
My Contact number is 9032618309
August 28th, 2009 at 01:46 pm
The Customer Service Representative replied through mail. I can now login.
Thank you
September 3rd, 2009 at 12:17 pm
I also have the same issue TATA DOCOMO..
When i called to the Customer Care Executive, he acted like a dump. what is that, what is this like that..
My Number is 9032681817
September 4th, 2009 at 07:08 am
Hi Nitin,
Drop a mail to "listen@tatadocomo.com" with your issue. I did the same last week, they replied me the next day with my pin number. The customer care executives are really not aware of the website.
Regards,
Mervyn
September 11th, 2009 at 07:36 am
any new unlimited gprs plan from docomo??whr will i gt the details??
September 21st, 2009 at 07:51 am
We have finally launched our unlimited GPRS plan and we will be introducing it in 2 packages. The first package will be the ‘Rs. 15 GPRS Pack’. This is a pre paid pack wherein a customer can recharge with Rs.15, and thereafter the customer will be allowed to access unlimited data for next 3 days by selecting Docomo internet APN on their handsets. The second package will be the ‘Rs. 95 GPRS Pack’. In this pack, the customer can recharge with Rs. 95, and thereafter the customer will be allowed to access unlimited data for the next 30 days. These packages will be applicable to TATADOCOMO home and roaming network only.
For further information please visit the Unlimited GPRS URL: http://www.tatadocomo.com/gprs-edge-faqs.aspx