Comments on: Airtel and Sunil Bharti Mittal – Untold Story

By: TKR Nair

TKR Nair — Thu, 12 Nov 2009 05:26:44 +0000

Respected Sir,

I am a resident of Bhopal. I was in need of an internet connection unlimited usage at my residence for replacing my existing BSNL broadband connection. Accordingly I have contacted one of your authorized representatives for the connection. He promptly visited my residence to see himself about the feasibility of the connection. He informed me that there is already an Airtel network in my residential colony and therefore, I will be given a connection in two days’ time after booking. I have booked for the connection with him vide Airtel Receipt No. UT/22623 and SEF No. 2345813 on 31.10.09 by paying an advance amount of Rs.3028/- vide Central Bank of India, Cheque No. 818591 dated 31.10.09. The amount of the same has already been credited to Airtel Account on 4.11.09. As per his promise, I have applied for disconnection of my BSNL connection.

On 2nd November 2009, my BSNL connection was disconnected. I have been contacting Airtel office for the last ten days for finding out the status of my connection, but nobody is giving me any answer, and every one tells that the “Connection will be given either in two days time or five days’ time”. I have sent three fax messages to your Bhopal office, mentioning my Mobile number therein, but none of them from your office has called me for the problem.

At the time of posting this comment, I am still not aware as to what is going to happen for the booked/advance paid Airtel connection at my residence.

Jai Ho Airtel.

TKR Nair,
House No.30, Amrit Enclave,
Bypass Road, Bhopal
Mob. 09425011632

By: No_limits20

No_limits20 — Sat, 10 Oct 2009 22:44:18 +0000

In general I find public schools to cater to the lowest common denominator. ,

By: girish nagpal

girish nagpal — Mon, 08 Sep 2008 15:04:51 +0000

Mr. mittal
hi.this is a devoted worker of Indian National Lokdal(Haryana).We want to provide you our party Hello Tone which our workers want to download from your network.The charges you can take as per your norms.The only thing to take care is time.We have RALLY in BHIWANI on 25 sept 08.Before that compelete the process.Number of workers is more than 2 lakhs,Rs 30 per worker.They will download in a single day.Please do contact me earliest my no.9896508760,9896969609,9416771307

By: s k kochhar

s k kochhar — Tue, 19 Feb 2008 08:26:39 +0000

Dear Mr. Mittal,
Is Airtel in the bussiness of exortion, threats, blackmailng, breaching privacy of customers etc. etc..

The Customer care no. is impossible to connect and if conected instead of solving they cause moree confusion. Are they trained to cause discomfort to consumers who are hapless.

I had a landline number on which there were certain billing disputes. In six months since Aug 2007 I attempted to reconcile and pay the actual. I wanted billing details.None helped. Ultimately somebody in Biling agreed to waive Rs. 3000/- and have check for balance colleted.

No body turned up and instead a drama of coercion, blackmailing and absolute breach of privacy started on 8/9th Feb 2008. One Mr. Amir against all norms of decency and personal privacy took telphone numbers from the previous billing record and started using abusive and unparliamentory language to all those persons from phone 93505 84244. This is the limit of lowest decency which you have trained your people to come down.

This Guy Amir seems to a high end mafia boy of your organisation.

you must make a policy to satisfay the consumer and disapprove the use of criminal coercion.

I immediately reported abuse on cutomer care email of Bharti Airtel and copy to you as follows
______

Dear Sir/ Madam,

By this mail I wish to record my complainat against a person who is making calls regularly from No. 93505 84244 under different names using abusive and coercive language on my cell phone. This conduct is serious breach of the legal rights and blatant attack on the liberty.

Please provide the Exact name and address of the gentleman using the phone

If the issue is not resolved by you within two hours I may be compelled to report the matter to the law enforcing agency and get the the matter investigated by leading news chhanels on TV.

S K KOCHHAR

COPY to Mr. Sunil Mittal
____________

but alas no action was taken for this abusive conduct indicating your connivance in the entire conduct.

By: s k kochhar

s k kochhar — Tue, 19 Feb 2008 07:26:39 +0000

Dear Mr. Mittal,
Is Airtel in the bussiness of exortion, threats, blackmailng, breaching privacy of customers etc. etc..

The Customer care no. is impossible to connect and if conected instead of solving they cause moree confusion. Are they trained to cause discomfort to consumers who are hapless.

I had a landline number on which there were certain billing disputes. In six months since Aug 2007 I attempted to reconcile and pay the actual. I wanted billing details.None helped. Ultimately somebody in Biling agreed to waive Rs. 3000/- and have check for balance colleted.

No body turned up and instead a drama of coercion, blackmailing and absolute breach of privacy started on 8/9th Feb 2008. One Mr. Amir against all norms of decency and personal privacy took telphone numbers from the previous billing record and started using abusive and unparliamentory language to all those persons from phone 93505 84244. This is the limit of lowest decency which you have trained your people to come down.

This Guy Amir seems to a high end mafia boy of your organisation.

you must make a policy to satisfay the consumer and disapprove the use of criminal coercion.

I immediately reported abuse on cutomer care email of Bharti Airtel and copy to you as follows
______

Dear Sir/ Madam,

By this mail I wish to record my complainat against a person who is making calls regularly from No. 93505 84244 under different names using abusive and coercive language on my cell phone. This conduct is serious breach of the legal rights and blatant attack on the liberty.

Please provide the Exact name and address of the gentleman using the phone

If the issue is not resolved by you within two hours I may be compelled to report the matter to the law enforcing agency and get the the matter investigated by leading news chhanels on TV.

S K KOCHHAR

COPY to Mr. Sunil Mittal
____________

but alas no action was taken for this abusive conduct indicating your connivance in the entire conduct.

By: SANDEEP SHARMA

SANDEEP SHARMA — Fri, 24 Aug 2007 10:24:50 +0000

Dear Mr Sunil Mitta
Since last 3 years I am associated with Airtel . I am satishfied for its connectivity but not at all satishfied with it’s customer care service .BUT FROM LAST YEAR I HAVE VERY BAD EXPERIANCE WITH AIRTEL’S SERVICES NOV-2006 AIRTEL CUSTOMER CARE EXCUTIVES CALL ME & GIVE AN OFFER FOR ANNUAL HELLO TUNE FOR RS.200.00
I ACCPTED IT & PAY THE ONE TIME CHARGES FOR 365 DAYS OF HELLO TUNES.THE PROBLEM START NOW IN EVERY MONTH HELLO TUNE CHARGES ADD TO MY BILL WITH TAXES NOW THIS IS MY ROUTINE OF EVERY MONTH I CALLED TO AIRTEL & WRITE AN E-MAIL FOR MY WAVERS IN BETWEEN THIS PERIOD AIRTEL DISCOUNTNU MY HELLO TUNE WITHOUT GIVING ME ANY NOTICE WHEN I CALL FOR THIS THE EXCUTIVES TOLD ME THAT THIS IS TECHINICAL PROBLEM & THE HELLO TUNE ACTIVATED AGAIN BUT NEXT MONTH BILL I C THAT THE HELLO TUNE CHANGE CHARGES ADD TO MY BILL & NOT GIVIN ME ANY WAVER YET NOW THEY AGIAN CHANGE MY HELLO TUNE WITHOUT ANY NOTICE WHEN I WRITE AN MAIL TO 121 THEY ASK ME I HAVE TO PAY THE HELLO TUNE CHANGE CHARGES I WANT TO KNOW WHERE IS THE MY MISTAKE OR IS THIS MY MISTAKE I ATTECHED WITH AIRTEL .ONCE THEY GIVIN ME AN OFFER FOR MY MONTHLY RENT PLAN FOR DISCOUNTING BUT NO BODY MAKE THE DISCOUNTS I WANT TO KNOW ARE YOU ONLY FAITH IN GROWING YOUR BUSSINESS ENVORINMENT OR ARE YOU FAITH IN BETTER CUSTOMER CARE NOW I REQUEST TO YOU PLEASE MAKE MY ALL WAVERS IF U CAN MY CELL NO.IS 9872869703 FROM PUNJAB

SANDEEP SHARMA
MOBILE 98728-69703
CIVIL LINES
LUDHIANA

By: SANDEEP SHARMA

SANDEEP SHARMA — Fri, 24 Aug 2007 10:24:50 +0000

Dear Mr Sunil Mitta
Since last 3 years I am associated with Airtel . I am satishfied for its connectivity but not at all satishfied with it’s customer care service .BUT FROM LAST YEAR I HAVE VERY BAD EXPERIANCE WITH AIRTEL'S SERVICES NOV-2006 AIRTEL CUSTOMER CARE EXCUTIVES CALL ME & GIVE AN OFFER FOR ANNUAL HELLO TUNE FOR RS.200.00
I ACCPTED IT & PAY THE ONE TIME CHARGES FOR 365 DAYS OF HELLO TUNES.THE PROBLEM START NOW IN EVERY MONTH HELLO TUNE CHARGES ADD TO MY BILL WITH TAXES NOW THIS IS MY ROUTINE OF EVERY MONTH I CALLED TO AIRTEL & WRITE AN E-MAIL FOR MY WAVERS IN BETWEEN THIS PERIOD AIRTEL DISCOUNTNU MY HELLO TUNE WITHOUT GIVING ME ANY NOTICE WHEN I CALL FOR THIS THE EXCUTIVES TOLD ME THAT THIS IS TECHINICAL PROBLEM & THE HELLO TUNE ACTIVATED AGAIN BUT NEXT MONTH BILL I C THAT THE HELLO TUNE CHANGE CHARGES ADD TO MY BILL & NOT GIVIN ME ANY WAVER YET NOW THEY AGIAN CHANGE MY HELLO TUNE WITHOUT ANY NOTICE WHEN I WRITE AN MAIL TO 121 THEY ASK ME I HAVE TO PAY THE HELLO TUNE CHANGE CHARGES I WANT TO KNOW WHERE IS THE MY MISTAKE OR IS THIS MY MISTAKE I ATTECHED WITH AIRTEL .ONCE THEY GIVIN ME AN OFFER FOR MY MONTHLY RENT PLAN FOR DISCOUNTING BUT NO BODY MAKE THE DISCOUNTS I WANT TO KNOW ARE YOU ONLY FAITH IN GROWING YOUR BUSSINESS ENVORINMENT OR ARE YOU FAITH IN BETTER CUSTOMER CARE NOW I REQUEST TO YOU PLEASE MAKE MY ALL WAVERS IF U CAN MY CELL NO.IS 9872869703 FROM PUNJAB

SANDEEP SHARMA
MOBILE 98728-69703
CIVIL LINES
LUDHIANA

By: ARUP KUMAR SINHA

ARUP KUMAR SINHA — Wed, 01 Nov 2006 04:57:53 +0000

Dear Mr Sunil Mitta
Since last 3 years I am associated with Airtel . I am satishfied for its connectivity but not at all satishfied with it’s customer care service . I don’t know it is customer care or payment and ring tone alert services .
On 12 th sep 06 (my payment due date) I dropped a cheque but it was not correctly written . Then again I dropped a cheque unfirtunately it was also not right (date was omitted) . Your customer care told me to deposit cash . I told them to return the cheques . But they told me that don’t worry we will not deposit the cheque in Bank . So I deposited the cash then & there .
But few days later your customer care deposited the cheque in Bank and it dishnoured . After making cash payment . My HDFC Bank debited my account by Rs 400 (cheque bouncing charges) . You also charged late payment fees . I am surprised again in this month you charged Rs 200 for cheque dishnoured charges .
After that I talked to your customer care executives (about 10 time ) also e-mail about my problem . But everybody is silent .
Now please tell me who is responsible for my loss of total Rs 700 (approx) ? Either your staffs are below qualified or they have instruction for harrashing the people .
Please Advice .

Arup kumar sinha
585 shalimar garden (ext-I) Sahibabad , Ghaziabad
Cell no – 9810570506

By: ARUP KUMAR SINHA

ARUP KUMAR SINHA — Wed, 01 Nov 2006 03:57:53 +0000

Dear Mr Sunil Mitta
Since last 3 years I am associated with Airtel . I am satishfied for its connectivity but not at all satishfied with it's customer care service . I don't know it is customer care or payment and ring tone alert services .
On 12 th sep 06 (my payment due date) I dropped a cheque but it was not correctly written . Then again I dropped a cheque unfirtunately it was also not right (date was omitted) . Your customer care told me to deposit cash . I told them to return the cheques . But they told me that don't worry we will not deposit the cheque in Bank . So I deposited the cash then & there .
But few days later your customer care deposited the cheque in Bank and it dishnoured . After making cash payment . My HDFC Bank debited my account by Rs 400 (cheque bouncing charges) . You also charged late payment fees . I am surprised again in this month you charged Rs 200 for cheque dishnoured charges .
After that I talked to your customer care executives (about 10 time ) also e-mail about my problem . But everybody is silent .
Now please tell me who is responsible for my loss of total Rs 700 (approx) ? Either your staffs are below qualified or they have instruction for harrashing the people .
Please Advice .

Arup kumar sinha
585 shalimar garden (ext-I) Sahibabad , Ghaziabad
Cell no - 9810570506

By: Anupam

Anupam — Mon, 05 Jun 2006 19:28:29 +0000

Ref: 771-4048925 (Raipur)
Mr Sunil Bharti Mittal,

I applied for a BroadBand Connection 12 days prior. I got the voice connection very next day, & it was told to me that ur Broadband connection is in process and mordem will be issued next day.

But next day , no response, no contact, no mordem. After that i contact the customer care. They told me that ur connection is in process.

After 2 days, i again contact customer care. Customer care transffered my call to DSL depatt. their i was talking with Mr. Pranjal Singh (Sales Coordinator),he told me that u r not getting broadband connection because their is some technical problem. Airtel is unable to provide u connection. He already rejected my application form.

in this case, i told him , it is not possible for me to contine with the connection. He assured me that within 2 days connection will be removed.

After expiry of above 2 days i contact Mr. Pranjal Singh. He told me that process is going on. than i contact the customer care and filed a complaint related to the matter. customer care executive Mr Nitin (Bhopal)assured me that they will ring back. But i never got any call.

next day i again contact customer care. they again assured me that i will get a call from them.

next day i got a call from Airtel. they told me to submit one application for removal of connection.

On next day i.e.Saturday 03.06.2006, i reached ur office at 1320 hours , which is situated at Krishna Complex,Raipur (C.G.). Here i meet Ms Richa (Retention Team) executive. She asked me for the phone instrument also with the application. i told her that it was not told to me thatswhy i not brought it . She told me that office will be remain open till 1730 hours . But i came again at 1340 hours. Lunch time was going on therefore i waited for the 10 min. their only . but Ms Richa , after 10 min. came out of office & gone for picnic. The other employees told me to come again at Monday because they are not having authority to take application.

After that i came back & called customer care . Ms Ritu (Customer care executive,Bhopal) noted my complaint and she told me that she will definately do the needfull. for that she asked me for 2 hours. i said her that i will wait for 2 hours.

After 2 and half hours i again called customer care, this time Ms Divya attended my call , she gave me a complaint no. 389270.

After the call, immediately i received a call from Bhopal Airtel Office. Mr Manish (DSL Supervisor) told me that till Monday he will solve the problem.

But today (Monday) i again call customer care, this time Ms Divya Transfered my call to Mr Akshay Dani (Retention Team) he assured me that he will take the action.

but till now my connection has not been discontinued.
kindly, tell me why this is lingering so on…
or should I complaint to the consumer forum.

i think employees of Airtel are busy in attending picnic and they are playing with the customers.