Yet another frustrated mail to Sify
Sify Broadband April 25th, 2004
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Hi,
I have just another thing to check. Its pretty clear you are helpless in getting my CTO to provide reliable net services which I was initially promised by your:
1. Brochure
2. Local CTO
3. Local Linesman
4. Sify’s Brandname
So, I just wanted to ask another thing. Does Sify, when it choose it’s CTOs have this in their agreement that the local CTO will provide proper backup to the local network to prevent net breakdowns on power failures. Coz the call center guy told me Sify is not responsible for that, the CTO is (another thing to mention in the brochure perhaps). Hearing since ever that there is a proper power backup from the local CTO. But I know that I am not lying that my net goes down whenever there is a powercut in the region.
I bet, even dialup users don’t suffer this much pain. Also, I have been literally begging the local cable guy to extend the cable in my room by few meters as he did not leave any surplus wiring when he installed the connection. No response from him. Inspite of my readiness to pay for the extra wire and connectors. Dunno, what I will have to get this small thing done since the local area representative is unavailable since the last few days.
Regards,
Sushubh
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lack of speedier connection packages with unlimited data transfer facility at an affordable price
that is exactly what i'm looking for!! ive bought this unlimited shared connection, thought i'd be getting speed well over at least a 100 kB/s, from my experiences in chicago, but this, this is pathetic! a dialup is supposed to go at 4.0 kB/s not a cable broadband for gods sake!!
please guys, i beg you, if you manage to find anything like 128 kbps with unlimited data transfet and no time limit for one month for like 1000-3000 rupees, please please please e-mail me at paramveer51@yahoo.com
i live in delhi, and sify broadband SUCKS!
lack of speedier connection packages with unlimited data transfer facility at an affordable price
that is exactly what i’m looking for!! ive bought this unlimited shared connection, thought i’d be getting speed well over at least a 100 kB/s, from my experiences in chicago, but this, this is pathetic! a dialup is supposed to go at 4.0 kB/s not a cable broadband for gods sake!!
please guys, i beg you, if you manage to find anything like 128 kbps with unlimited data transfet and no time limit for one month for like 1000-3000 rupees, please please please e-mail me at paramveer51@yahoo.com
i live in delhi, and sify broadband SUCKS!
Hi, I am also one of the troubled and cheated customers of sify broadband. I was promised that the connection will be 24 hours with UPS backup. It would be “fast” and “reliable”. The customer care will really be “caring” and fast to “respond”. None of the above is true about Sify broadband. Even dialup is faster at times. Uptime is so bad that if it can remain up for longer than an hour at a stretch anyday, it would be record. I have contacted everyone in sify from customer care to technical staff to the cto, but no one can present me a final solution. I have asked for refund of my installation charges but they keep mum about it.
I just dont know why the seniors, ceo etc dont do anything about it.
Can anyone give me any senior contact? I was thinking can we not file a case in customer forum and get these guy to pay up.
I suffer so much loss of my work due to the broadband not working.
Thanks,
Saurabh
Hi, I am also one of the troubled and cheated customers of sify broadband. I was promised that the connection will be 24 hours with UPS backup. It would be “fast” and “reliable”. The customer care will really be “caring” and fast to “respond”. None of the above is true about Sify broadband. Even dialup is faster at times. Uptime is so bad that if it can remain up for longer than an hour at a stretch anyday, it would be record. I have contacted everyone in sify from customer care to technical staff to the cto, but no one can present me a final solution. I have asked for refund of my installation charges but they keep mum about it.
I just dont know why the seniors, ceo etc dont do anything about it.
Can anyone give me any senior contact? I was thinking can we not file a case in customer forum and get these guy to pay up.
I suffer so much loss of my work due to the broadband not working.
Thanks,
Saurabh
My internet account back home expired on 18th February. They haven't renewed it despite of getting several reminders well before the expiry date. Apparently they have no intention of making money. Such delays have been persistent for last one year, everytime the account expires. Earlier the holdups would last for a week or two; however, this time they have broken their own record! As if renewing an account is like solving Riemann's hypothesis. The stupid renewal procedure is another evidence of Sify's bungling management. I honestly don't comprehend their concept of expiry & renewal. It should be uninterrupted and straightforward, with users liable to pay every month or any fixed period to avoid disconnection. Here you to have to depend on the local service provider for that. I always make it a point to remind them well in advance to get uninterrupted internet service.
If that's not enough — there's a technical glitch at my local service provider's terminal since 9th March. They haven't done anything about it.
My internet account back home expired on 18th February. They haven’t renewed it despite of getting several reminders well before the expiry date. Apparently they have no intention of making money. Such delays have been persistent for last one year, everytime the account expires. Earlier the holdups would last for a week or two; however, this time they have broken their own record! As if renewing an account is like solving Riemann’s hypothesis. The stupid renewal procedure is another evidence of Sify’s bungling management. I honestly don’t comprehend their concept of expiry & renewal. It should be uninterrupted and straightforward, with users liable to pay every month or any fixed period to avoid disconnection. Here you to have to depend on the local service provider for that. I always make it a point to remind them well in advance to get uninterrupted internet service.
If that’s not enough — there’s a technical glitch at my local service provider’s terminal since 9th March. They haven’t done anything about it.