Tata Indicom Broadband User Experience
Tata Indicom August 3rd, 2005
 (No Ratings Yet) Loading ... |
Tags: Broadband in India, DSL, MTNL, Sify Broadband, Tata, Tata Indicom
After my awful experience with Sify, I decided to try out Tata Indicom. I was under the naive assumption that Sify’s franchise model and lack of any quality control on their franchisees is the reasons behind their pathetic existence. But Tata Indicom proved me wrong - they showed that even owning your own network with your own people managing it, is no reason to provide a bare minimum level of service.
Here is my track record with Tata Indicom Broadband.
 1. I applied for a connection on 10th of June, and paid money for their router based connection. I finally got it installed and working on 28th or 29th. Almost three weeks to get a connection! That is pathetic by any ISPs service. However, I was happy that my connection was up at least.
 2. For about 10 days the connection went well.
 3. From the third week onwards I started seeing losses in the last mile. I started actively monitoring the line quality using smokeping. Here is the graph for those few days.
 4. I file a complaint. There was a person here next day, and for a moment i was impressed. However, the impression was shortlived. The tech support guy listened to what I had to say, looked at my graphs, didn’t believe me, and started a ping from my computer to the local DSLAM peer. He saw the losses in line and said that he will escalate it to his senior.(Couldn’t this have been checked from the NOC itself?). But what happened later was priceless. The guy sat there at the computer and logged into his company trouble ticketing system and started making notes of his assignments for the rest of his day. After 15 minutes, I decided that I have been polite enough and told him to take his personal work elsewhere. He asked for two more minutes, and left after that.
 5. On 24th July, my line went down completely. I waited for it to come up, and finally filed a complaint on 25th morning that my link was down. What happened next was surreal. I kept calling up customer care, and they kept promising to send a reminder to the tech team, and assured that the problem will be solved with 24 hours. It has been eight 24 hours since then, and connection is still down. In between I got two calls from some lady who wanted to ask me independently if it is still down, and promised to send a guy to my place. I kept myself to the house all day, but nobody appeared.
 6. Today morning I got a call from another guy who asked me if my complaint about the losses in line(filed two weeks back) has been solved. If he had been physically in front of me, I would have strangled him.
What I didn’t realize while taking the connection, was that Tata Indicom Broadband is just Dishnet DSL with a new name, and it comes with Dishnet DSL’s renowed or shall we say notorious service record. Right now, in my last five weeks of subscription, the line has been unusable for two - that makes it a 20% downtime!
Oh yes, for all those on a bandwidth capped plan, watch out for Tata Indicom’s totally screwed up IP accounting! Thank good ness that I have an unlimited connection. Their account system actually shows that I have downloaded 5GB in these last five weeks that I have been a subscriber(remember? that I have actually used it for about two weeks?) The only heavy downloads I do is debian, windows and anti-virus security updates! And this is priceless - on 25th, when i filed a complaint about my line being down (which they acknowledged), I am supposed to have downloaded 150MB of data. Ofcourse, my reporting this got me another trouble ticket number, which I am pretty sure is right down in their list of priorities. But for those on a bandwidth capped account from them, … my sympathies.
I am again in the market looking for a good DSL provider, and I see none in the capital of the country! Keeping my fingers crossed, I looked at MTNL’s plans again .. but no, they still haven’t changed their laughable download limits in their plans (256kbps with a bandwidth cap of 400MB, anyone?)
Meanwhile I am spending hundreds every day on the dialup again, for the last one week.
Submitted by Sandip Bhattacharya who Blogs on: http://www.sandipb.net
Related Posts
Tata Indicom poor service broadcast on CNN IBN
TATA INDICOM ANNOUNCES ‘FASTEST KAUN’ EXPERIENCE CAMPAIGN
TATA INDICOM ANNOUNCES ‘FASTEST KAUN’ EXPERIENCE CAMPAIGN
Tata Indicom launches Non-Stop Mobile scheme
Samsung Flo launched by Tata Indicom
Sandip you can try with airtel Broadband in delhi .Its better believe me .
Sandip you can try with airtel Broadband in delhi .Its better believe me .
You are lucky you got connection in 3 weeks, I have paid money on 9th July and till date the connection has not been done. No one in customer care picks up phone and no one bothers. They are spoiling TATA name.
You are lucky you got connection in 3 weeks, I have paid money on 9th July and till date the connection has not been done. No one in customer care picks up phone and no one bothers. They are spoiling TATA name.
I totally agree with you as far as the Tata Indicom (VSNL) broadband is concerned. I am at Thane, and was compelled to take a Prepaid pack (since they do not offer postpaid in Thane at present).
The connection was installed on the 11th July in the evening at aprox 6 p.m. Even during the installation, I commented that the system was too open (I could see my computer addresses clashing with other systems outside my office).
The next day I couldn’t get it working for quite some time (due to the large number of switches between the node and my computer) after which it started working. But the moment it did so, My antivirus started popping up every now and then informing me of a new virus attack. (This was from the other systems on the same switch as mine). Finally, the network has been down since the last 12 days and I’m hearing from the helpline every day that an engineer is comping to fix the line To no effect.
The downtime has already been approx 50% or more with no solution in sight. I’m definately junking the line.
Far better than that is the MTNL connection (dial up) which comes to u for Rs 500/- per month unlimited usage (500 is the rental for a new line to be laid solely for internet outgoings and no call charges) along with a six month unlimited prepaid account of theirs which costs you 150 per month so effectively you are paying approx 650 / month for unlimited usage. the only issue is the speed which is betweeen 40~48 Kbps. The downtime is also very very minimal (approx 1 or 2 days in 1 year. Slow but steady and cost effective.
I totally agree with you as far as the Tata Indicom (VSNL) broadband is concerned. I am at Thane, and was compelled to take a Prepaid pack (since they do not offer postpaid in Thane at present).
The connection was installed on the 11th July in the evening at aprox 6 p.m. Even during the installation, I commented that the system was too open (I could see my computer addresses clashing with other systems outside my office).
The next day I couldn’t get it working for quite some time (due to the large number of switches between the node and my computer) after which it started working. But the moment it did so, My antivirus started popping up every now and then informing me of a new virus attack. (This was from the other systems on the same switch as mine). Finally, the network has been down since the last 12 days and I’m hearing from the helpline every day that an engineer is comping to fix the line To no effect.
The downtime has already been approx 50% or more with no solution in sight. I’m definately junking the line.
Far better than that is the MTNL connection (dial up) which comes to u for Rs 500/- per month unlimited usage (500 is the rental for a new line to be laid solely for internet outgoings and no call charges) along with a six month unlimited prepaid account of theirs which costs you 150 per month so effectively you are paying approx 650 / month for unlimited usage. the only issue is the speed which is betweeen 40~48 Kbps. The downtime is also very very minimal (approx 1 or 2 days in 1 year. Slow but steady and cost effective.
Goto a sify iway and surf. the speeds are goood and its a value for money.
Goto a sify iway and surf. the speeds are goood and its a value for money.
Hey,
Go for BSNL…Tata’s don’t believe in cusomter is KING, I hope! Their billing, service and support all are below any worst operator in this earth! Their call center execs. are bunch of idiots!
Hari
I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!
I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!
Hey,
Go for BSNL…Tata’s don’t believe in cusomter is KING, I hope! Their billing, service and support all are below any worst operator in this earth! Their call center execs. are bunch of idiots!
Hari
I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!
I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!I beg you not to go for Tata BroadBand!
From my experience I agree with comments of Hari above. I booked Tata broadband connection thru’ their franchisee at NOIDA on 30th of July by paying full amount by cheque. Till this day I have not heard any thing from these guys (who otherwise promised to put up connection within one week). No one bothered to even contact me . I had called the several times but nothing happened . It’s surprising how a company with BRAND as big as TATA could behave like a small time thief and took away money without ever bothering to even reply or contact. SHAME MR. RATAN TATA!!
From my experience I agree with comments of Hari above. I booked Tata broadband connection thru’ their franchisee at NOIDA on 30th of July by paying full amount by cheque. Till this day I have not heard any thing from these guys (who otherwise promised to put up connection within one week). No one bothered to even contact me . I had called the several times but nothing happened . It’s surprising how a company with BRAND as big as TATA could behave like a small time thief and took away money without ever bothering to even reply or contact. SHAME MR. RATAN TATA!!
I booked for TATA indicom broadband on 7th of July and still waiting to get it installed. Whenever their customer service is to be contacted, you never get them over phone easily, even if you get connected, it takes atleast 15 minutes to get hooked to the call centre guys who are mindless of our plight except to keep promising us to solve the problem within a week with range of excuses-Cable laying could not be completed due to cable contractors strike, Connections up to my area have been achieved and it will take couple of days to get the connection realized etc. Fed up with their excuses, I asked for refund of the payment but still nothing has come up.
I booked for TATA indicom broadband on 7th of July and still waiting to get it installed. Whenever their customer service is to be contacted, you never get them over phone easily, even if you get connected, it takes atleast 15 minutes to get hooked to the call centre guys who are mindless of our plight except to keep promising us to solve the problem within a week with range of excuses-Cable laying could not be completed due to cable contractors strike, Connections up to my area have been achieved and it will take couple of days to get the connection realized etc. Fed up with their excuses, I asked for refund of the payment but still nothing has come up.
please don’t take TATA indicom broadband, there Customer Care is
worst in world, I got my connection activated after waiting for approx 20 - 25 days, it went fine for few months with average bill of Rs. 400 but this month they sent a bill of Rs 2400 and said that your download was higher and you have to pay, pls don’t go for Tata Indicom, instead go for AirTel it is best.
Sanjay
please don’t take TATA indicom broadband, there Customer Care is
worst in world, I got my connection activated after waiting for approx 20 - 25 days, it went fine for few months with average bill of Rs. 400 but this month they sent a bill of Rs 2400 and said that your download was higher and you have to pay, pls don’t go for Tata Indicom, instead go for AirTel it is best.
Sanjay
Atleast for you it was working for 10 days. For me it was either not working or waiting on their fucking customer support from the day one. It does not connect most of the times and you call their doomed customer support, those bastards will tell you that it will be rectified within or after 24 hours :). So in a month you remain unconnected for about 29.95 days only. Please avoid tata indicom broadband as you avoid a plague.
Atleast for you it was working for 10 days. For me it was either not working or waiting on their fucking customer support from the day one. It does not connect most of the times and you call their doomed customer support, those bastards will tell you that it will be rectified within or after 24 hours :). So in a month you remain unconnected for about 29.95 days only. Please avoid tata indicom broadband as you avoid a plague.
I am residing in chennai. I called up sify for getting a new broadband connection. But that was a prerecorded voice which asked me to give my contact no. I recieved the call from sify after two days. The official over the other end asked my house address and told me that their sales person will come to my house. But till now i didn’t get any updates from their side.
I am residing in chennai. I called up sify for getting a new broadband connection. But that was a prerecorded voice which asked me to give my contact no. I recieved the call from sify after two days. The official over the other end asked my house address and told me that their sales person will come to my house. But till now i didn’t get any updates from their side.
I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.
I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.I request please go for Tata Indicom broadband it is the best.
Hi.. I am totally confused from the above comments.
Can somebody tell me if Airtel Brodband will be okay with a moderate speed and service ?
you would be screwed out of shape if you opt for tata broadband. Don’t think I would get back my security money too…..can anybody advise me how to go about it. Planning to opt for mtnl’s TriB AA….let’s hope they are ok….keeping my fingers crossed.
Hi.. I am totally confused from the above comments.
Can somebody tell me if Airtel Brodband will be okay with a moderate speed and service ?
you would be screwed out of shape if you opt for tata broadband. Don’t think I would get back my security money too…..can anybody advise me how to go about it. Planning to opt for mtnl’s TriB AA….let’s hope they are ok….keeping my fingers crossed.
Friends
Please remember. This is India ruled by cheats and private bandits. BSNL is also no good as from my experience. I have a BB connection from them. Though they charge Rs 500 under their Home Plan, which is meant for browsing time (24 hours) they in fact calculate their download and upload limit from the time you start your net connection and visit a web page till you disconnect without understanding the terms download and upload which actually mean import of any programme, image, film, song etc to your hard disk and export of the same to the hard disk of another computer respectively.
Thus, I got bills for Rs 937, 2582, 7852 etc though I did not download/upload the amount of KB they have indicated under their Service Records (http://www.dataone.com) which in fact is the actual browsing time and the downloaded/uploaded KBs. Thus it is a breach of trust to charge Rs 500/= every month as well as again for the total browsing time you are on the net that includes your downloading/uploading KBs too.
If you go to Airtel they also promise a lot but you will end up with 56kbps of dial up ultimately. Hence use dialup and avail of their free downloading/uploading at night hours.
Vijayalakshmi,
You have no idea what you are talking about. Such fatalistic thinking. “Please remember. This is India ruled by cheats and private bandits.” blah blah blah…. When are you catching the flight to America?
For the record, I’ve been an Airtel DSL customer since February 2005, and their service has been exceptional. I don’t think I’ve had more than 5 hours of downtime TOTAL since the service has been installed, inspite of the fact that there are three heavy internet users at my residence (out of which I also run my business). I had opted for the 128K unlimited plan, and the bandwidth has *never* dropped below 120 if I had a decent server to download from.
Also recently, Airtel upgraded all their connections with no additional cost to the user. My connection is now a 256K unlimited, and I am extremely impressed by their service.
For all those of you who’ve had bad experiences with other ISPs, please do give Airtel a shot. I believe they are a little more expensive than other providers, but they more than make up for it. Of course, I don’t know if my case has been the exception rather than the rule, but thats the impression I have.
Friends
Please remember. This is India ruled by cheats and private bandits. BSNL is also no good as from my experience. I have a BB connection from them. Though they charge Rs 500 under their Home Plan, which is meant for browsing time (24 hours) they in fact calculate their download and upload limit from the time you start your net connection and visit a web page till you disconnect without understanding the terms download and upload which actually mean import of any programme, image, film, song etc to your hard disk and export of the same to the hard disk of another computer respectively.
Thus, I got bills for Rs 937, 2582, 7852 etc though I did not download/upload the amount of KB they have indicated under their Service Records (www.dataone.com) which in fact is the actual browsing time and the downloaded/uploaded KBs. Thus it is a breach of trust to charge Rs 500/= every month as well as again for the total browsing time you are on the net that includes your downloading/uploading KBs too.
If you go to Airtel they also promise a lot but you will end up with 56kbps of dial up ultimately. Hence use dialup and avail of their free downloading/uploading at night hours.
Vijayalakshmi,
You have no idea what you are talking about. Such fatalistic thinking. “Please remember. This is India ruled by cheats and private bandits.” blah blah blah…. When are you catching the flight to America?
For the record, I’ve been an Airtel DSL customer since February 2005, and their service has been exceptional. I don’t think I’ve had more than 5 hours of downtime TOTAL since the service has been installed, inspite of the fact that there are three heavy internet users at my residence (out of which I also run my business). I had opted for the 128K unlimited plan, and the bandwidth has *never* dropped below 120 if I had a decent server to download from.
Also recently, Airtel upgraded all their connections with no additional cost to the user. My connection is now a 256K unlimited, and I am extremely impressed by their service.
For all those of you who’ve had bad experiences with other ISPs, please do give Airtel a shot. I believe they are a little more expensive than other providers, but they more than make up for it. Of course, I don’t know if my case has been the exception rather than the rule, but thats the impression I have.
Attached are the mails i exchanged with tata indicom vsnl broadband connection , with dates and complete details . The top mails is the final one , and at the bottom is the first , please go through it from the bottom , to understand the grand failure called TATA VSNL Broadband has made of the customer expectations !The subject of the mails is :Re: 2377163 , 2357672, 2386223 - Engineer visited ! and the mail was copied to every contact id i could find on their website .The ids are :Customer Service <customerservice>, customercare.ap@tatatel.co.in, customercare.del@tatatel.co.in, customercare.guj@tatatel.co.in, customercare.kar@tatatel.co.in, csmumbai@tatatel.co.in, customercare.tn@tatatel.co.in, contact@tatanet.co.in , and after sending all these mails , i got nowhere for approximate 9 days , and 2 of the cases were closed without even calling me to enhance their own internal closure rates !
Yes i will get a refund and will never advise anyone to take their pathetic connection !
Tripuresh Tiwari , an engineer ( i can’t believe) , called up saying that the net is finally working ! According to him , it is his 3 rd visit , and other than that he has no information on my case .As i am totally dissatisfied with the support promised by tata vsnl . Hence take back the connection and refund the money on priority .I have no wish to continue with your services , which have added more frustration than solutions .
sameer mehta <sameerherenow> wrote:
Goodmorning ! Oct 8 th ‘05 Net is till not working and the committment made by Outbound executive -Miss Megha Tiwari has failed !! The issue is all the more strange as i m here at the heart of delhi , and despite being told repeatedly that the net will be up and running in next.. next… next 24, next 24 .. next 24 .. hours , no one has lifted their fingers to resolve the issue !It is obvious , that noone has any control over their field operations .The complaint has been going on since Oct 27 th’05 , and has been closed twice wrongly, without confirming from me , if the issue was ever resolved . The lack of co ordination , clearly indicates lousy management .
sameer mehta </sameerherenow><sameerherenow> wrote:
Hi ! Goodmorning ! Net is still not working and hence i m on mtnl . I opened my mail box to find a mail marked to Mr.Singh . It seems i m not the only one who has such great experiences with the ultimate support u have been giving ! My condolence to Mr.Singh , as the poor chap is going through the same process of utter frustration ! The mail is copied below!
Dear Mr. Singh ,
This is with reference to your communication regarding your Tata
Indicom
connection.
We value your membership highly and we would not like to lose
your
patronage.
We would like to inform you that we have forwarded your request to
the
BroadBand department .Our executived will contact you within 24 hrs.
You are a privileged member of Tata Teleservices, which is reputed for
its
good business and ethical practices in the country. (HA HA HA HA )
We apologize for the inconvenience experienced by you .
Should you require any further assistance, please write to us at
customercare.delhi@tatatel.co.in.
Warm regards
Anadita Bharal
Customer Care
As you can see , this mail drips of professional , well stated words , that lead nowhere and offer no solution ! Can i have my money back now ?????????
sameer mehta </sameerherenow><sameerherenow> wrote:
Recieved this mail - net not working still !!!
Subject:
RE: 2377163 , 2357672, 2386223 - Awesome experience!!!
Date: Thu, 6 Oct 2005 15:15:26 +0530
From: “Customer Service” </sameerherenow></customerservice><customerservice> View Contact Details Add Mobile Alert
To: “sameer mehta” <sameerherenow>
Dear Mr. Mehta,
We understand the inconvenience caused to you due to the no link concern.
With reference to your mail, we would like to inform you that your concern regarding no link has been notified to the resolution team and they will revert back to you at the earliest. Your Complaint Number is: 2386223.
Your patience and cooperation is highly appreciated in this regard.
For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm (the link contains the location wise contact numbers) or mail us on customerservice@vsnl.co.in We will be delighted to assist you.
Warm Regards,
Customer Service
TATA Indicom.
I wonder how such rediculous claims can be made after ignoring the calls i have made to the pune center and wasting 150 rupees on calling them to clear their own mess. I know i stay in Delhi and that is very far from Mars , from where someone , someday will come to resove the issue ! Till then i will use my mtnl line at 12.5 kbps .
—–Original Message—–
From: sameer mehta [mailto:sameerherenow@yahoo.com]
Sent: Wednesday, October 05, 2005 1:30 PM
To: sameer mehta; Customer Service; customercare.ap@tatatel.co.in; customercare.del@tatatel.co.in; customercare.guj@tatatel.co.in; customercare.kar@tatatel.co.in; csmumbai@tatatel.co.in; customercare.tn@tatatel.co.in; contact@tatanet.co.in
Cc: Customer Service; customercare.ap@tatatel.co.in; customercare.del@tatatel.co.in; customercare.guj@tatatel.co.in; customercare.kar@tatatel.co.in; csmumbai@tatatel.co.in; customercare.tn@tatatel.co.in; contact@tatanet.co.in
Subject: Re: 2377163 , 2357672, 2386223 - Awesome experience!!!
After sending the letter yesterday , today i recieved a mail reply for a previous letter - totally ignoring the latest developments . The copy is given below !! As you can see that it is all a copy paste job rather than a letter which means anything at all .
Customer Service </sameerherenow></customerservice><customerservice> wrote:
Dear Mr. Mehta,
We regret for the inconvenience caused to you.
With reference to your email, we would like to inform you that your concern has been notified to the resolution team. Our executives are working on your issue on high
priority basis. We will get back to you with the feedback at the earliest.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service <http> or mail us on customerservice@vsnl.co.in . We will be delighted to assist you.
Warm Regards,
Customer Service,
TATA Indicom.
My reply is :
It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !!
sameer mehta <sameerherenow> wrote:
The net is down from the past 4 days now and this is what happened on call with Tata customer support team !!
Miss Megha Tiwari called up from the out bound department , saying that she will follow my case– that was on the 2 nd oct . Today - oct 4 th , upon calling tata indicom ,Shina told me that the case 2357672 is closed and that a lineman cleared the fault last evening . Mr. Sumit , The team Leader , says ” i do not have any mail id other than cutome service ” He commited that the issue will be resolved and only then the case will be closed this tme . He does manage to hold fort ,even when his pants are down on the ground . He smiles and says - “i never said that !!” I wonder how come such people are working at Tata ??And when i told him that he should take responsibility , he just gave the above script , thrice again !
Lijo Matthew , The manager was not available at office . Sumit , refused to divulge the manager’s contact id . Hemant Lavanya is the team manager , and was not there either .It is obvious that the ownership is lacking , and customer’s have to call again and again and run after people to get the expected support / services .
Sumit said that the same outbound team will contact me tomorrow . without committing , a call back himself . He was categoric in saying that he will not call me up , himself !
Awesome Support This !!!!
2386223 - is the new case id . Ok !
smeer123@vsnl.net
——————————————————————————–
Yahoo! for Good
Click here to donate to the Hurricane Katrina relief effort.
——————————————————————————–
Yahoo! for Good
Click here to donate to the Hurricane Katrina relief effort.
sameer mehta </sameerherenow><sameerherenow> wrote:
Dear All ,
After sending u the mail , last night from home , the password failed to Work ! This means that that my mails are read by someone ! Great ! But my office internet is still working , so the poor customer is back again .
I woke up this morning , thinking that the problem may have got rectified , but NO . So i called up . Deepti was cool , gave me the steps , but as i was on same line talking to her , so i had to disconnect . I called again , and found Sami ! , nice chap , committed that my case will be forwrded to the relevant departmant , blah blah , and even changed my password on my request - it is tata123 . I tried the net on my mtnl line to find that this password does not work !! I called again the third time , and Ajay picked the phone and told me that unless i verified everything all over again , i won’t get any help . He was told to help , but he refused .
So i told him what i think of the support , hearing all that he disconnected my call!! I called again , this time it was Shailesh , and he said that no manager was there . There were 3 events logged for today , one by deepti , and 2 others by sami , none by Ajay ! No person was available , as told to me , who could take my escalation . Shailesh assured me again that the net will start working as he will escalate to the relevant department !!
The net was down for 6 days , and now password has gone Kaput too?? Hail ! Tata /Vsnl broadband Services !!
The process sucks big time !!!
Sameer
sameer mehta </sameerherenow><sameerherenow> wrote:
Dear All - i have reached home and ur connection is dead. i m on mtnl line again , as for past 5 days now ! No ; Im in delhi - not in baghdad! But as the engineer is coming over from Mars , he will take time .
It feels awesome when with 52 kbps mtnl line the pages snap open in just 2 minutes flat !!!
I feel so greatful to u guys that at least my id and password are active !! Please convey my regards to Sumit , Amit , Sumit ( Team Leader) , Megha Tiwari , and all those who make it work so wonderfully!!
sameer mehta </sameerherenow><sameerherenow> wrote:
After sending the letter yesterday , today i recieved a mail reply for a previous letter - totally ignoring the latest developments . The copy is given below !! As you can see that it is all a copy paste job rather than a letter which means anything at all .
Customer Service </sameerherenow></http></customerservice><customerservice> wrote:
Dear Mr. Mehta,
We regret for the inconvenience caused to you.
With reference to your email, we would like to inform you that your concern has been notified to the resolution team. Our executives are working on your issue on high
priority basis. We will get back to you with the feedback at the earliest.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service <http> or mail us on customerservice@vsnl.co.in . We will be delighted to assist you.
Warm Regards,
Customer Service,
TATA Indicom.
My reply is :
It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !!
sameer mehta <sameerherenow> wrote:
The net is down from the past 4 days now and this is what happened on call with Tata customer support team !!
Miss Megha Tiwari called up from the out bound department , saying that she will follow my case– that was on the 2 nd oct . Today - oct 4 th , upon calling tata indicom ,Shina told me that the case 2357672 is closed and that a lineman cleared the fault last evening . Mr. Sumit , The team Leader , says ” i do not have any mail id other than cutome service ” He commited that the issue will be resolved and only then the case will be closed this tme . He does manage to hold fort ,even when his pants are down on the ground . He smiles and says - “i never said that !!” I wonder how come such people are working at Tata ??And when i told him that he should take responsibility , he just gave the above script , thrice again !
Lijo Matthew , The manager was not available at office . Sumit , refused to divulge the manager’s contact id . Hemant Lavanya is the team manager , and was not there either .It is obvious that the ownership is lacking , and customer’s have to call again and again and run after people to get the expected support / services .
Sumit said that the same outbound team will contact me tomorrow . without committing , a call back himself . He was categoric in saying that he will not call me up , himself !
Awesome Support This !!!!
2386223 - is the new case id . Ok !
smeer123@vsnl.net</sameerherenow></http></customerservice>
Attached are the mails i exchanged with tata indicom vsnl broadband connection , with dates and complete details . The top mails is the final one , and at the bottom is the first , please go through it from the bottom , to understand the grand failure called TATA VSNL Broadband has made of the customer expectations !The subject of the mails is :Re: 2377163 , 2357672, 2386223 - Engineer visited ! and the mail was copied to every contact id i could find on their website .The ids are :Customer Service, customercare.ap@tatatel.co.in, customercare.del@tatatel.co.in, customercare.guj@tatatel.co.in, customercare.kar@tatatel.co.in, csmumbai@tatatel.co.in, customercare.tn@tatatel.co.in, contact@tatanet.co.in , and after sending all these mails , i got nowhere for approximate 9 days , and 2 of the cases were closed without even calling me to enhance their own internal closure rates !
Yes i will get a refund and will never advise anyone to take their pathetic connection !
Tripuresh Tiwari , an engineer ( i can’t believe) , called up saying that the net is finally working ! According to him , it is his 3 rd visit , and other than that he has no information on my case .As i am totally dissatisfied with the support promised by tata vsnl . Hence take back the connection and refund the money on priority .I have no wish to continue with your services , which have added more frustration than solutions .
sameer mehta wrote:
Goodmorning ! Oct 8 th ‘05 Net is till not working and the committment made by Outbound executive -Miss Megha Tiwari has failed !! The issue is all the more strange as i m here at the heart of delhi , and despite being told repeatedly that the net will be up and running in next.. next… next 24, next 24 .. next 24 .. hours , no one has lifted their fingers to resolve the issue !It is obvious , that noone has any control over their field operations .The complaint has been going on since Oct 27 th’05 , and has been closed twice wrongly, without confirming from me , if the issue was ever resolved . The lack of co ordination , clearly indicates lousy management .
sameer mehta wrote:
Hi ! Goodmorning ! Net is still not working and hence i m on mtnl . I opened my mail box to find a mail marked to Mr.Singh . It seems i m not the only one who has such great experiences with the ultimate support u have been giving ! My condolence to Mr.Singh , as the poor chap is going through the same process of utter frustration ! The mail is copied below!
Dear Mr. Singh ,
This is with reference to your communication regarding your Tata
Indicom
connection.
We value your membership highly and we would not like to lose
your
patronage.
We would like to inform you that we have forwarded your request to
the
BroadBand department .Our executived will contact you within 24 hrs.
You are a privileged member of Tata Teleservices, which is reputed for
its
good business and ethical practices in the country. (HA HA HA HA )
We apologize for the inconvenience experienced by you .
Should you require any further assistance, please write to us at
customercare.delhi@tatatel.co.in.
Warm regards
Anadita Bharal
Customer Care
As you can see , this mail drips of professional , well stated words , that lead nowhere and offer no solution ! Can i have my money back now ?????????
sameer mehta wrote:
Recieved this mail - net not working still !!!
Subject: View Contact Details Add Mobile Alert
RE: 2377163 , 2357672, 2386223 - Awesome experience!!!
Date: Thu, 6 Oct 2005 15:15:26 +0530
From: “Customer Service”
To: “sameer mehta”
Dear Mr. Mehta,
We understand the inconvenience caused to you due to the no link concern.
With reference to your mail, we would like to inform you that your concern regarding no link has been notified to the resolution team and they will revert back to you at the earliest. Your Complaint Number is: 2386223.
Your patience and cooperation is highly appreciated in this regard.
For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm (the link contains the location wise contact numbers) or mail us on customerservice@vsnl.co.in We will be delighted to assist you.
Warm Regards,
Customer Service
TATA Indicom.
I wonder how such rediculous claims can be made after ignoring the calls i have made to the pune center and wasting 150 rupees on calling them to clear their own mess. I know i stay in Delhi and that is very far from Mars , from where someone , someday will come to resove the issue ! Till then i will use my mtnl line at 12.5 kbps .
—–Original Message—–
From: sameer mehta [mailto:sameerherenow@yahoo.com]
Sent: Wednesday, October 05, 2005 1:30 PM
To: sameer mehta; Customer Service; customercare.ap@tatatel.co.in; customercare.del@tatatel.co.in; customercare.guj@tatatel.co.in; customercare.kar@tatatel.co.in; csmumbai@tatatel.co.in; customercare.tn@tatatel.co.in; contact@tatanet.co.in
Cc: Customer Service; customercare.ap@tatatel.co.in; customercare.del@tatatel.co.in; customercare.guj@tatatel.co.in; customercare.kar@tatatel.co.in; csmumbai@tatatel.co.in; customercare.tn@tatatel.co.in; contact@tatanet.co.in
Subject: Re: 2377163 , 2357672, 2386223 - Awesome experience!!!
After sending the letter yesterday , today i recieved a mail reply for a previous letter - totally ignoring the latest developments . The copy is given below !! As you can see that it is all a copy paste job rather than a letter which means anything at all .
Customer Service wrote:
Dear Mr. Mehta,
We regret for the inconvenience caused to you.
With reference to your email, we would like to inform you that your concern has been notified to the resolution team. Our executives are working on your issue on high
priority basis. We will get back to you with the feedback at the earliest.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service or mail us on customerservice@vsnl.co.in . We will be delighted to assist you.
Warm Regards,
Customer Service,
TATA Indicom.
My reply is :
It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !!
sameer mehta wrote:
The net is down from the past 4 days now and this is what happened on call with Tata customer support team !!
Miss Megha Tiwari called up from the out bound department , saying that she will follow my case– that was on the 2 nd oct . Today - oct 4 th , upon calling tata indicom ,Shina told me that the case 2357672 is closed and that a lineman cleared the fault last evening . Mr. Sumit , The team Leader , says ” i do not have any mail id other than cutome service ” He commited that the issue will be resolved and only then the case will be closed this tme . He does manage to hold fort ,even when his pants are down on the ground . He smiles and says - “i never said that !!” I wonder how come such people are working at Tata ??And when i told him that he should take responsibility , he just gave the above script , thrice again !
Lijo Matthew , The manager was not available at office . Sumit , refused to divulge the manager’s contact id . Hemant Lavanya is the team manager , and was not there either .It is obvious that the ownership is lacking , and customer’s have to call again and again and run after people to get the expected support / services .
Sumit said that the same outbound team will contact me tomorrow . without committing , a call back himself . He was categoric in saying that he will not call me up , himself !
Awesome Support This !!!!
2386223 - is the new case id . Ok !
smeer123@vsnl.net
——————————————————————————–
Yahoo! for Good
Click here to donate to the Hurricane Katrina relief effort.
——————————————————————————–
Yahoo! for Good
Click here to donate to the Hurricane Katrina relief effort.
sameer mehta wrote:
Dear All ,
After sending u the mail , last night from home , the password failed to Work ! This means that that my mails are read by someone ! Great ! But my office internet is still working , so the poor customer is back again .
I woke up this morning , thinking that the problem may have got rectified , but NO . So i called up . Deepti was cool , gave me the steps , but as i was on same line talking to her , so i had to disconnect . I called again , and found Sami ! , nice chap , committed that my case will be forwrded to the relevant departmant , blah blah , and even changed my password on my request - it is tata123 . I tried the net on my mtnl line to find that this password does not work !! I called again the third time , and Ajay picked the phone and told me that unless i verified everything all over again , i won’t get any help . He was told to help , but he refused .
So i told him what i think of the support , hearing all that he disconnected my call!! I called again , this time it was Shailesh , and he said that no manager was there . There were 3 events logged for today , one by deepti , and 2 others by sami , none by Ajay ! No person was available , as told to me , who could take my escalation . Shailesh assured me again that the net will start working as he will escalate to the relevant department !!
The net was down for 6 days , and now password has gone Kaput too?? Hail ! Tata /Vsnl broadband Services !!
The process sucks big time !!!
Sameer
sameer mehta wrote:
Dear All - i have reached home and ur connection is dead. i m on mtnl line again , as for past 5 days now ! No ; Im in delhi - not in baghdad! But as the engineer is coming over from Mars , he will take time .
It feels awesome when with 52 kbps mtnl line the pages snap open in just 2 minutes flat !!!
I feel so greatful to u guys that at least my id and password are active !! Please convey my regards to Sumit , Amit , Sumit ( Team Leader) , Megha Tiwari , and all those who make it work so wonderfully!!
sameer mehta wrote:
After sending the letter yesterday , today i recieved a mail reply for a previous letter - totally ignoring the latest developments . The copy is given below !! As you can see that it is all a copy paste job rather than a letter which means anything at all .
Customer Service wrote:
Dear Mr. Mehta,
We regret for the inconvenience caused to you.
With reference to your email, we would like to inform you that your concern has been notified to the resolution team. Our executives are working on your issue on high
priority basis. We will get back to you with the feedback at the earliest.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service or mail us on customerservice@vsnl.co.in . We will be delighted to assist you.
Warm Regards,
Customer Service,
TATA Indicom.
My reply is :
It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !!
sameer mehta wrote:
The net is down from the past 4 days now and this is what happened on call with Tata customer support team !!
Miss Megha Tiwari called up from the out bound department , saying that she will follow my case– that was on the 2 nd oct . Today - oct 4 th , upon calling tata indicom ,Shina told me that the case 2357672 is closed and that a lineman cleared the fault last evening . Mr. Sumit , The team Leader , says ” i do not have any mail id other than cutome service ” He commited that the issue will be resolved and only then the case will be closed this tme . He does manage to hold fort ,even when his pants are down on the ground . He smiles and says - “i never said that !!” I wonder how come such people are working at Tata ??And when i told him that he should take responsibility , he just gave the above script , thrice again !
Lijo Matthew , The manager was not available at office . Sumit , refused to divulge the manager’s contact id . Hemant Lavanya is the team manager , and was not there either .It is obvious that the ownership is lacking , and customer’s have to call again and again and run after people to get the expected support / services .
Sumit said that the same outbound team will contact me tomorrow . without committing , a call back himself . He was categoric in saying that he will not call me up , himself !
Awesome Support This !!!!
2386223 - is the new case id . Ok !
smeer123@vsnl.net
I had last posted on 30th September, the day I finally got rid of Tata Broadband to opt for MTNL Trib AA scheme.
MAN ! MTNL seems to be good as of now. Genuine 256 kbps till the user point…..no last mile bull crap or “frequent disconnection” or “no connection”.
I am seriously contemplating legal action against Tata Broadband. If not legal, then at least a solid complaint to the Consumer Forum about the fraud establishment this company is owning and operating. I also have suffered financial loss directly as the broadband connection catered primarily to my on-line trading activities.
No such probs with MTNL. Me thinks, both MTNL and Airtel have got their acts together in this biz and have been able to provide for something that is required.
BEWARE….stay away from TATAs.
I had last posted on 30th September, the day I finally got rid of Tata Broadband to opt for MTNL Trib AA scheme.
MAN ! MTNL seems to be good as of now. Genuine 256 kbps till the user point…..no last mile bull crap or “frequent disconnection” or “no connection”.
I am seriously contemplating legal action against Tata Broadband. If not legal, then at least a solid complaint to the Consumer Forum about the fraud establishment this company is owning and operating. I also have suffered financial loss directly as the broadband connection catered primarily to my on-line trading activities.
No such probs with MTNL. Me thinks, both MTNL and Airtel have got their acts together in this biz and have been able to provide for something that is required.
BEWARE….stay away from TATAs.
Lemme see whether this ‘resignation letter’ gives me back my security deposit………!!!!!???
Quote:
Date: 14/10/2005
Videsh Sanchar Nigam Ltd
Broadband Services,
Videsh Sanchar Bhawan,
Bangla Sahib Road,
New Delhi â?? 110001
Attn: Billing Department
Subject: Refund of Deposit (Discontinuation of Broadband Service)
User Name: AKB1469
Dear Sir,
In view of the horrific broadband service over long durations, I have chosen to discontinue this service, which has been laced with â??frequent disconnectionsâ?? and many a times â??no signalâ??. No amount of complaints could rectify this problem.
I would like to bring in record that other than the â??frequent disconnectionsâ??, which was a major irritant, from 23rd September, 2005 there was no signal. Complaints with your â??customer serviceâ?? were lodged continuously over a period of 4 days, but to no avail.
This has led to severe inconvenience and financial losses, as I used to conduct on-line trading activities from this service.
As the previous bills have been settled, the last being DSL/05/Sep/2005/24450 dated 31st August 2005 of amount Rs.469 /-, wherein monthly charges from 1st Sep to 30th Sep is also covered, THERE IS NO OUTSTANDING amount on my name. In view of this, it is expected that you reimburse the full security amount of Rs.1000 /- at the earliest.
I had forwarded my intention to discontinue the â??broadband serviceâ?? to your customer service, both by e-mail as well as telephone on the 30thSeptember, 2005.
You may send your personnel to collect the â??modemâ?? with prior intimation.
Please note, in the event of undue delay in reimbursing the security deposit, I would be forced to forward my complaint to the â??consumer forumâ??.
It is indeed a matter of shame that I had to endure this pathetic experience from such a renowned business house as that of the TATAs, and at least hope that the refund is made available without any teething troubles.
ATISH KUMAR BASAK
Unquote.
Lemme see whether this ‘resignation letter’ gives me back my security deposit………!!!!!???
Quote:
Date: 14/10/2005
Videsh Sanchar Nigam Ltd
Broadband Services,
Videsh Sanchar Bhawan,
Bangla Sahib Road,
New Delhi â?? 110001
Attn: Billing Department
Subject: Refund of Deposit (Discontinuation of Broadband Service)
User Name: AKB1469
Dear Sir,
In view of the horrific broadband service over long durations, I have chosen to discontinue this service, which has been laced with â??frequent disconnectionsâ?? and many a times â??no signalâ??. No amount of complaints could rectify this problem.
I would like to bring in record that other than the â??frequent disconnectionsâ??, which was a major irritant, from 23rd September, 2005 there was no signal. Complaints with your â??customer serviceâ?? were lodged continuously over a period of 4 days, but to no avail.
This has led to severe inconvenience and financial losses, as I used to conduct on-line trading activities from this service.
As the previous bills have been settled, the last being DSL/05/Sep/2005/24450 dated 31st August 2005 of amount Rs.469 /-, wherein monthly charges from 1st Sep to 30th Sep is also covered, THERE IS NO OUTSTANDING amount on my name. In view of this, it is expected that you reimburse the full security amount of Rs.1000 /- at the earliest.
I had forwarded my intention to discontinue the â??broadband serviceâ?? to your customer service, both by e-mail as well as telephone on the 30thSeptember, 2005.
You may send your personnel to collect the â??modemâ?? with prior intimation.
Please note, in the event of undue delay in reimbursing the security deposit, I would be forced to forward my complaint to the â??consumer forumâ??.
It is indeed a matter of shame that I had to endure this pathetic experience from such a renowned business house as that of the TATAs, and at least hope that the refund is made available without any teething troubles.
ATISH KUMAR BASAK
Unquote.
Dont even think of taking Tata Indicom Broadband connection. They are fraud. I applied for one connection 4 months back and till now no luck. Even i wasted 300 rupess on my cell calling customer care. There customer care sucks and alwasy says that we have some technical problem and you will get connection within few days. They just somehow dump the customer. I finally requested to refund my money and that also looks very difficult. Even the guys using the connection have very bad experince. I am planning to go to consumer forum.
Dont even think of taking Tata Indicom Broadband connection. They are fraud. I applied for one connection 4 months back and till now no luck. Even i wasted 300 rupess on my cell calling customer care. There customer care sucks and alwasy says that we have some technical problem and you will get connection within few days. They just somehow dump the customer. I finally requested to refund my money and that also looks very difficult. Even the guys using the connection have very bad experince. I am planning to go to consumer forum.
To:
Mr Ratan Tata, Chairman.
Sir,
Look how your organization is taking money and still harassing customers like me.
rgds
Mrs LindaGeorge
Dear Priyanka,
The walky telephone number was installedat my homeunder the instructions of Ms madhuri[09223416090] who is partof yourcustomer service. The person who came to install the phoneverified myaddress; he took copy of my electricity bill, copy of my pannumber. Ihave been using the Internet services from the day it wasinstalled andsuddenly you discontinue the services saying myinstallation address issomewhere in Delhi. Please let me know how did myinstallation addresschange? Who authorised to change it? Who is inconnivance with whom?.
The least I expected a brand known as TATAever would harass acustomer so much. The so-called installation addressis not mine. Itsyour organization which has fabricated illegally thataddress and youhave the audacity to state that I need to give a writtenrequest forchange of address. I would like to state it clearly that I amin no waygoing to be part of your illegal activity.
If you don’t wanttoprovide the services I might as well go to another service provider.Iwill proceed with criminal proceeding against your organizationforwilfully and illegally using my name.
Its no surprise why MrRatanTata has to take over as a chairman of your own organization. Suchis asorry state of affairs.
Warm regards,
Mrs Linda George
To:
Mr Ratan Tata, Chairman.
Sir,
Look how your organization istaking money and still harassing customers like me.
rgds
Mrs LindaGeorge
Dear Priyanka,
The walky telephone number was installed at my homeunder the instructions of Ms madhuri[09223416090] who is partof your customer service. The person who came to install the phone verified my address; he took copy of my electricity bill, copy of my pan number. I have been using the Internet services from the day it was installed and suddenly you discontinue the services saying my installation address is somewhere in Delhi. Please let me know how did my installation addresschange? Who authorised to change it? Who is inconnivance with whom?.
The least I expected a brand known as TATA ever would harass a customer so much. The so-called installation addressis not mine. Its your organization which has fabricated illegally that address and you have the audacity to state that I need to give a written request for change of address. I would like to state it clearly that I am in no way going to be part of your illegal activity.
If you don’t want to provide the services I might as well go to another service provider.I will proceed with criminal proceeding against your organization for wilfully and illegally using my name.
Its no surprise why Mr Ratan Tata has to take over as a chairman of your own organization. Such is the sorry state of affairs.
Warm regards,
Mrs Linda George
Mr Ratan Tata, Chairman.
Sir,
Look how your organization istaking money and still harassing customers like me.
rgds
Mrs LindaGeorge
Dear Priyanka,
The walky telephone number was installed at my homeunder the instructions of Ms madhuri[09223416090] who is partof your customer service. The person who came to install the phone verified my address; he took copy of my electricity bill, copy of my pan number. I have been using the Internet services from the day it was installed and suddenly you discontinue the services saying my installation address is somewhere in Delhi. Please let me know how did my installation addresschange? Who authorised to change it? Who is inconnivance with whom?.
The least I expected a brand known as TATA ever would harass a customer so much. The so-called installation addressis not mine. Its your organization which has fabricated illegally that address and you have the audacity to state that I need to give a written request for change of address. I would like to state it clearly that I am in no way going to be part of your illegal activity.
If you don’t want to provide the services I might as well go to another service provider.I will proceed with criminal proceeding against your organization for wilfully and illegally using my name.
Its no surprise why Mr Ratan Tata has to take over as a chairman of your own organization. Such is the sorry state of affairs.
Warm regards,
Mrs Linda George
Mr Ratan Tata, Chairman.
Sir,
Look how your organization istaking money and still harassing customers like me.
rgds
Mrs LindaGeorge
Dear Priyanka,
The walky telephone number was installed at my homeunder the instructions of Ms madhuri[09223416090] who is partof your customer service. The person who came to install the phone verified my address; he took copy of my electricity bill, copy of my pan number. I have been using the Internet services from the day it was installed and suddenly you discontinue the services saying my installation address is somewhere in Delhi. Please let me know how did my installation addresschange? Who authorised to change it? Who is inconnivance with whom?.
The least I expected a brand known as TATA ever would harass a customer so much. The so-called installation addressis not mine. Its your organization which has fabricated illegally that address and you have the audacity to state that I need to give a written request for change of address. I would like to state it clearly that I am in no way going to be part of your illegal activity.
If you don’t want to provide the services I might as well go to another service provider.I will proceed with criminal proceeding against your organization for wilfully and illegally using my name.
Its no surprise why Mr Ratan Tata has to take over as a chairman of your own organization. Such is the sorry state of affairs.
Warm regards,
Mrs Linda George
To:
Mr Ratan Tata, Chairman.
Sir,
Look how your organization is taking money and still harassing customers like me.
rgds
Mrs LindaGeorge
Dear Priyanka,
The walky telephone number was installedat my homeunder the instructions of Ms madhuri[09223416090] who is partof yourcustomer service. The person who came to install the phoneverified myaddress; he took copy of my electricity bill, copy of my pannumber. Ihave been using the Internet services from the day it wasinstalled andsuddenly you discontinue the services saying myinstallation address issomewhere in Delhi. Please let me know how did myinstallation addresschange? Who authorised to change it? Who is inconnivance with whom?.
The least I expected a brand known as TATAever would harass acustomer so much. The so-called installation addressis not mine. Itsyour organization which has fabricated illegally thataddress and youhave the audacity to state that I need to give a writtenrequest forchange of address. I would like to state it clearly that I amin no waygoing to be part of your illegal activity.
If you don’t wanttoprovide the services I might as well go to another service provider.Iwill proceed with criminal proceeding against your organizationforwilfully and illegally using my name.
Its no surprise why MrRatanTata has to take over as a chairman of your own organization. Suchis asorry state of affairs.
Warm regards,
Mrs Linda George
To:
Mr Ratan Tata, Chairman.
Sir,
Look how your organization istaking money and still harassing customers like me.
rgds
Mrs LindaGeorge
Dear Priyanka,
The walky telephone number was installed at my homeunder the instructions of Ms madhuri[09223416090] who is partof your customer service. The person who came to install the phone verified my address; he took copy of my electricity bill, copy of my pan number. I have been using the Internet services from the day it was installed and suddenly you discontinue the services saying my installation address is somewhere in Delhi. Please let me know how did my installation addresschange? Who authorised to change it? Who is inconnivance with whom?.
The least I expected a brand known as TATA ever would harass a customer so much. The so-called installation addressis not mine. Its your organization which has fabricated illegally that address and you have the audacity to state that I need to give a written request for change of address. I would like to state it clearly that I am in no way going to be part of your illegal activity.
If you don’t want to provide the services I might as well go to another service provider.I will proceed with criminal proceeding against your organization for wilfully and illegally using my name.
Its no surprise why Mr Ratan Tata has to take over as a chairman of your own organization. Such is the sorry state of affairs.
Warm regards,
Mrs Linda George
Mr Ratan Tata, Chairman.
Sir,
Look how your organization istaking money and still harassing customers like me.
rgds
Mrs LindaGeorge
Dear Priyanka,
The walky telephone number was installed at my homeunder the instructions of Ms madhuri[09223416090] who is partof your customer service. The person who came to install the phone verified my address; he took copy of my electricity bill, copy of my pan number. I have been using the Internet services from the day it was installed and suddenly you discontinue the services saying my installation address is somewhere in Delhi. Please let me know how did my installation addresschange? Who authorised to change it? Who is inconnivance with whom?.
The least I expected a brand known as TATA ever would harass a customer so much. The so-called installation addressis not mine. Its your organization which has fabricated illegally that address and you have the audacity to state that I need to give a written request for change of address. I would like to state it clearly that I am in no way going to be part of your illegal activity.
If you don’t want to provide the services I might as well go to another service provider.I will proceed with criminal proceeding against your organization for wilfully and illegally using my name.
Its no surprise why Mr Ratan Tata has to take over as a chairman of your own organization. Such is the sorry state of affairs.
Warm regards,
Mrs Linda George
Mr Ratan Tata, Chairman.
Sir,
Look how your organization istaking money and still harassing customers like me.
rgds
Mrs LindaGeorge
Dear Priyanka,
The walky telephone number was installed at my homeunder the instructions of Ms madhuri[09223416090] who is partof your customer service. The person who came to install the phone verified my address; he took copy of my electricity bill, copy of my pan number. I have been using the Internet services from the day it was installed and suddenly you discontinue the services saying my installation address is somewhere in Delhi. Please let me know how did my installation addresschange? Who authorised to change it? Who is inconnivance with whom?.
The least I expected a brand known as TATA ever would harass a customer so much. The so-called installation addressis not mine. Its your organization which has fabricated illegally that address and you have the audacity to state that I need to give a written request for change of address. I would like to state it clearly that I am in no way going to be part of your illegal activity.
If you don’t want to provide the services I might as well go to another service provider.I will proceed with criminal proceeding against your organization for wilfully and illegally using my name.
Its no surprise why Mr Ratan Tata has to take over as a chairman of your own organization. Such is the sorry state of affairs.
Warm regards,
Mrs Linda George
My experience with TATA Indicom broadband has been great. I have been using it since one and half month and I stay online for more than 14 hrs a day. And till date the line has never been down. No disconnections; one click connectivity and speed is just amazing.I use 64 Kbps unlimited connection and get a great transfer rate of 15KBps download and 16KBps as upload. Its simply great. I dont know how you guys have problems with it.
My experience with TATA Indicom broadband has been great. I have been using it since one and half month and I stay online for more than 14 hrs a day. And till date the line has never been down. No disconnections; one click connectivity and speed is just amazing.I use 64 Kbps unlimited connection and get a great transfer rate of 15KBps download and 16KBps as upload. Its simply great. I dont know how you guys have problems with it.
I have more harrowing story about Tata Walky service. It is best to say tata to TATA!!!
I have more harrowing story about Tata Walky service. It is best to say tata to TATA!!!
My experience with Broadband in Delhi….I share the same experiences with everyone for Hathway, Sify, VSNL (Tata Internet Broadband). None of these is reliable. What is lacking is that they all ride on a very weak and unreliable last mile (which means the line which brings the connection to your home/office), whereas their network uses the more reliable Wireless or Fiber optics network from the service provider to their POPs in different territories. Airtel has a much better underground last mile but they take a long time to rectify the problem, but the failure frequency is normally low. What we require is the ISPs provide the last mile only through WiFi (hot spots) in your areas, or use copper on fiber optics , with so much fiber laid across Delhi and capacity being unused!!. The problem needs to be addressed by the ISP Association ISAPI and DOT (which has done a great thing by regulating tarriffs and bringing down the cost of Broadband, but not much to regulate the Quality of service which they lay down in writing in the SLAs . Again a question of good intention and poor planning and even poorer implementation. Till that time, we will go on suffering like this, and soon consumer forums will be full of complaints from harrassed ISP customers.I hope that ISPAI and ISPs and DOT is listening.
My experience with Broadband in Delhi….I share the same experiences with everyone for Hathway, Sify, VSNL (Tata Internet Broadband). None of these is reliable. What is lacking is that they all ride on a very weak and unreliable last mile (which means the line which brings the connection to your home/office), whereas their network uses the more reliable Wireless or Fiber optics network from the service provider to their POPs in different territories. Airtel has a much better underground last mile but they take a long time to rectify the problem, but the failure frequency is normally low. What we require is the ISPs provide the last mile only through WiFi (hot spots) in your areas, or use copper on fiber optics , with so much fiber laid across Delhi and capacity being unused!!. The problem needs to be addressed by the ISP Association ISAPI and DOT (which has done a great thing by regulating tarriffs and bringing down the cost of Broadband, but not much to regulate the Quality of service which they lay down in writing in the SLAs . Again a question of good intention and poor planning and even poorer implementation. Till that time, we will go on suffering like this, and soon consumer forums will be full of complaints from harrassed ISP customers.I hope that ISPAI and ISPs and DOT is listening.
My experiences with Tata Indicom Broadband are really â??BADâ??.
I applied for a connection on 04th Jan 2006, through a business executive of the company.
At the payment of money, he promised me that the connection will be enabled within 14 days. Still itâ??s a long duration for me, I agreed upon that contract.
At the same time I gave application to my previous broadband vendor to disconnect the connection within a period of 14 days which been offered by TATA.
The days went off. I was continuously contacting the executives and the technical guys of TATA Indicom. But after taking money from me, what they were telling is, there is no feasibility for giving me the connection, since the distance is more from their exchange.
But am sure it comes under the specifications given by them only and why they hesitates to give connection is only because am the first person in that street who is applying for such a connection. So they had to draw new connection.
But what I felt is that itâ??s a sort of gambling from the connection providers that they were telling such a reason after taking money from me. They were not even bothered to give me my money back at all.
Am really ashamed to tell such a word about a TATA Business group.
My experiences with Tata Indicom Broadband are really â??BADâ??.
I applied for a connection on 04th Jan 2006, through a business executive of the company.
At the payment of money, he promised me that the connection will be enabled within 14 days. Still itâ??s a long duration for me, I agreed upon that contract.
At the same time I gave application to my previous broadband vendor to disconnect the connection within a period of 14 days which been offered by TATA.
The days went off. I was continuously contacting the executives and the technical guys of TATA Indicom. But after taking money from me, what they were telling is, there is no feasibility for giving me the connection, since the distance is more from their exchange.
But am sure it comes under the specifications given by them only and why they hesitates to give connection is only because am the first person in that street who is applying for such a connection. So they had to draw new connection.
But what I felt is that itâ??s a sort of gambling from the connection providers that they were telling such a reason after taking money from me. They were not even bothered to give me my money back at all.
Am really ashamed to tell such a word about a TATA Business group.
dear tata indicom so called broadband service
I have been facing frequent problems and despite my complaints, tataindicom broadband services is not waking up.
Before I state the complaints please understand we are not a novice! we know our onions well and know networking inside out (ask your engineers who visit us) - we know how to clean up cookies, delete temp files, restart computer so that your services may function ( But we still cant understand why we need to do that at all ???)
1) The connection breaks frequently, we are using this connection in our office sharing it over a proxy, the connection node is at our common server, if there is no activity on that server ( and why should there be any activity on the server?) The session times out in 600 seconds.
Why should it timeout for an unlimited connection??? We want uninterrupted service that we were used to getting from mtnl dial up unlimited - once we logged in the morning - we would only log out in the night. Period.
2) You obviously did not take tabbed browsing into consideration when you designed this service, most browser - firefox, opera, even IE7(to be released), deepnet use tabbed browsing. If we open a tabbed browser without logging in Your broaband page takes over every tabbed page with no “back”, imagine losing 30 pages to your broadband page. If you are promoting IE then forgot it, it is the most backdoor ridden, trojan holed browser available today . Please get your act together on this and forget the pop up page, we have anyway barred all pop ups.
3) Your service keeps on wanting us to “pay” - renew your account is what we have seen twice in last 15 days for a full day at stretch - more so when our account will expire in April 06. and on top of that there is no reimbursement for the day lost for your mistake (Read your billing section mistake)
4) Your service sleeps off, for 5 minutes at a stretch, frequently during the day, then appears magically, we dont know where it goes off to - sleeping may be.
Now I am going to send this email but I will first check through IE whether the connection is still there, then pray that this email goes.
(when I checked in IE your service was not there , see how good I have become at this game)
Sufferingly your
Amit
dear tata indicom so called broadband service
I have been facing frequent problems and despite my complaints, tataindicom broadband services is not waking up.
Before I state the complaints please understand we are not a novice! we know our onions well and know networking inside out (ask your engineers who visit us) - we know how to clean up cookies, delete temp files, restart computer so that your services may function ( But we still cant understand why we need to do that at all ???)
1) The connection breaks frequently, we are using this connection in our office sharing it over a proxy, the connection node is at our common server, if there is no activity on that server ( and why should there be any activity on the server?) The session times out in 600 seconds.
Why should it timeout for an unlimited connection??? We want uninterrupted service that we were used to getting from mtnl dial up unlimited - once we logged in the morning - we would only log out in the night. Period.
2) You obviously did not take tabbed browsing into consideration when you designed this service, most browser - firefox, opera, even IE7(to be released), deepnet use tabbed browsing. If we open a tabbed browser without logging in Your broaband page takes over every tabbed page with no “back”, imagine losing 30 pages to your broadband page. If you are promoting IE then forgot it, it is the most backdoor ridden, trojan holed browser available today . Please get your act together on this and forget the pop up page, we have anyway barred all pop ups.
3) Your service keeps on wanting us to “pay” - renew your account is what we have seen twice in last 15 days for a full day at stretch - more so when our account will expire in April 06. and on top of that there is no reimbursement for the day lost for your mistake (Read your billing section mistake)
4) Your service sleeps off, for 5 minutes at a stretch, frequently during the day, then appears magically, we dont know where it goes off to - sleeping may be.
Now I am going to send this email but I will first check through IE whether the connection is still there, then pray that this email goes.
(when I checked in IE your service was not there , see how good I have become at this game)
Sufferingly your
Amit
I am one more of the harrassed customers of Tata Indicom BroadBand.
I am so frustrated that I want to go to the consumer Forum against this company. I have started collecting the details. But It would be much more effective if all of us filed a case collectively.
If you are willing to support me, please mail me at technokiran@yahoo.com
We should not let a company to plunder our money without giving us any satisfoactory service.
I am one more of the harrassed customers of Tata Indicom BroadBand.
I am so frustrated that I want to go to the consumer Forum against this company. I have started collecting the details. But It would be much more effective if all of us filed a case collectively.
If you are willing to support me, please mail me at technokiran@yahoo.com
We should not let a company to plunder our money without giving us any satisfoactory service.
Hello Please DONOT GO FOR TATAINDICOM BROADBAND!!!!Hello Please DONOT GO FOR TATAINDICOM BROADBAND!!!!Hello Please DONOT GO FOR TATAINDICOM BROADBAND!!!!Hello Please DONOT GO FOR TATAINDICOM BROADBAND!!!!Hello Please DONOT GO FOR TATAINDICOM BROADBAND!!!!Hello Please DONOT GO FOR TATAINDICOM BROADBAND!!!!Hello Please DONOT GO FOR TATAINDICOM BROADBAND!!!!Hello Please DONOT GO FOR TATAINDICOM BROADBAND!!!!Hello Please DONOT GO FOR TATAINDICOM BROADBAND!!!!
I BEG YOU NOT TO APPLY FOR TATAINDICOM BROADBAND…Pathetic Customer Service…
I BEG YOU NOT TO APPLY FOR TATAINDICOM BROADBAND…Pathetic Customer Service…
I BEG YOU NOT TO APPLY FOR TATAINDICOM BROADBAND…Pathetic Customer Service…
I BEG YOU NOT TO APPLY FOR TATAINDICOM BROADBAND…Pathetic Customer Service…
I BEG YOU NOT TO APPLY FOR TATAINDICOM BROADBAND…Pathetic Customer Service…
I BEG YOU NOT TO APPLY FOR TATAINDICOM BROADBAND…Pathetic Customer Service…
I BEG YOU NOT TO APPLY FOR TATAINDICOM BROADBAND…Pathetic Customer Service…
I BEG YOU NOT TO APPLY FOR TATAINDICOM BROADBAND…Pathetic Customer Service…
VSNL cheats through TataIndicom NarrowBand! They can beg and live instead of robbing customers like us with 400 Rs/Month!
VSNL cheats through TataIndicom NarrowBand! They can beg and live instead of robbing customers like us with 400 Rs/Month!
VSNL cheats through TataIndicom NarrowBand! They can beg and live instead o