Protest for Real Broadband in India
BSNL October 11th, 2005
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Tags: Broadband in India, BSNL, Other Frustrated Customers
Protest for Real Broadband in India
Finally, there is a glimmer of hope. My complaints to the higher ups have elicited some response. Someone from the Dept. of Public Grievances wrote back that the mail has been sent to someone in BSNL. Ditto for a consumer organization -VOICE. Someone from their legal cell has written back.
I am waiting for the final response from the BSNL higher ups. I would be glad to pay anything extra for something that is due to me. However, it is impossible for me to take the things lying down. Had it not been for my exams- I was planning to file a class action suit against BSNL. This entails that anyone can file a case against a company- if prime facie there is proof enough that there is abuse of dominant position in the market.
I find it extremely obscene that a company is monitoring each and every activity- albeit it beats common sense to install such billing servers in the first case. For how long do we have to suffer BSNL’s high handedness? Meanwhile, surprisingly Times of India reported snags with BSNL broadband in Lucknow. Clearly mentioned herein is the exasperation of the consumers. Surprising because BSNL remains a big spender on advertisements in the same newspaper. It must have taken a lot of guts to bite the hand that feeds them.
I had indeed planned a sort of a chain letter thing that I could send across to netizens. However, I desisted from the idea. However, I would surely ask you all for help here. I have a couple of email ids and it would make sense to complain to the higher ups. More the merrier!
Kindly note that to avoid spam to the respective email ids, replace (at) with @. Thanks.
Editor Hindu Online: bleditor (at) thehindu.co.in
Business Today btoday (at)giasdl01.vsnl.net.in
Dept. of Public Grievances complaints(at)core.nic.in
Consumer Organisation- VOICE cvoice(at)vsnl.net, legal(at)consumer-voice.org
NDTV feedback(at)ndtv.in
Editor Business World Editor(at)bworldmail.com
Indian Express editor(at)expressindia.com
CNBC Business Channel feedback(at)moneycontrol.com
Zee News inews(at)zeenetwork.com
Deccan Herald letters(at)deccanherald.co.in
Business Standard webmaster(at)business-standard.com
I would appreciate if you extensively link to this post or complaint to the respective email ids. Let us see the power of the Internet and of blogs to have this in motion. For this, I am counting on you all.
The copy of the mail that I sent across is the same as BSNL broadband- A scam? You can either send it as a hyperlink or copy and paste in the mail body to the above email ids.
Thanks in advance for your support. You could contact me at:
drapuri (at) gmail.com for further queries.
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About
I wanted a Hathway Broadband connection the offer looked good.So I paid the money and I was promised the connection in two days but it has been 13 days now without any connection and whenever I call them the only reply I get is “We will do it by today evening”.Disgusted I asked for a refund and they agreed and now I have to keep calling them for my refund.
Dont' opt for Hathway in Bangalore city since they have pathetic service.
I wanted a Hathway Broadband connection the offer looked good.So I paid the money and I was promised the connection in two days but it has been 13 days now without any connection and whenever I call them the only reply I get is “We will do it by today evening”.Disgusted I asked for a refund and they agreed and now I have to keep calling them for my refund.
Dont’ opt for Hathway in Bangalore city since they have pathetic service.
Dear Sir
My wife and I are British Citizens currently in Bangalore. On the 5th of October I paid Rs. 1516 to Tata Indicom for a Broadband Package (ref: 239258 and application number 1476976). They had previously informed me that the fee for installation would be Rs 1516. I told them I needed the connection by the 12th and they assured me it would not be a problem.
On the 10th I called to find out what the progress was and I was informed by Mr Vikas Suksena at Medallions (Tata Indicom contractors) that I would have to pay an additional amount of a few thousand Rupees to get the connection and that I would have to wait a few more weeks as well. I informed them that in light of this new development I was unhappy with the way they were doing business (i.e. quoting one rate and then asking the customer to pay additional amounts, agreeing one date and then changing this after receiving payment) and asked them to cancel my Broadband Request and issue me a refund.
On the 11th I received a cheque from VSNL Bangalore - for Rs 1516 but this was an account payee cheque and it was NOT made out to myself (as you would expect) but to themselves - i.e. VSNL Bangalore.
I have since called them nearly every other day and keep getting told that they are processing the refund and that a replacement cheque would be issued. It is now over 1 month since in cancelled to connection and we are still awaiting the refund.
I cannot believe that a company as big as Tata Indicom is carrying out its business activities in such an unethical manner - and that they are so slow to resolve simple matters - especially when it involves giving back money that they are not legally entitled to.
I would now like to pursue this matter with the consumer forum - I would be grateful for your advice.
Sumit Dattani
Previous Correspondence:
_____________________________________________________
Dear Mr.Dattani,
We regret for the inconvenience caused to you.
With reference to your mail, kindly be assured that your concern has been forwarded to the resolution team. We will get back to you with the feedback at the earliest.
For any further assistance, please feel free to contact Customer Service: tataindicombroadband.com/contactus.html( the link contains the location wise contact numbers ) or mail us on customerservice@vsnl.co.in. We will be delighted to assist you.
Thank you for your time and patience.
Warm Regards,
Customer Service,
TATA Indicom.
—–Original Message—–
From: Sumit Dattani
Sent: Tuesday, October 25, 2005 4:48 PM
To: Customer Service; billing@vsnl.co.in; Corporate Helpdesk; Bangalore
Subject: [Fwd: Inquiry: 239258]
Enquiry number: 239258, Application number: 1476976
Kindly see my mail as below - you have not bothered to respond and I am
still awaiting the re-issue of the refund due to me.
Should I not hear from you in 7 days I will forward this matter on to
the consumer court to action. I will also take steps to recover this
amount to the full extent of the law and you will be liable for all
costs incurred in the process.
Regards
Sumit Dattani
CEO
eManagers (UK) Limited
——– Original Message ——–
Subject: Inquiry: 239258
Date: Sat, 15 Oct 2005 18:13:11 +0530
From: Sumit Dattani
To: customerservice@vsnl.co.in
I received a refund from you via cheque 560022005 for Rs 1516/- the same
being full refund for the broadband service - due to non-availability.
The cheque that was sent to me was made out to 'VSNL BANGALORE' and is
account payee. I made the payment to you via CASH and I am a little
surprised that someone in your accounts department does not know how to
write cheques.
Kindly cancel the cheque sent to me and re-send a new cheque made
payable to 'SUMIT DATTANI'. I will be abroad until 24th October so it
would be convenient to arrange for the courier to deliver the cheque on
Tuesday 25th to my home address:
REMOVED
Kindly inform your line manager that basic training needs to be given to
your colleagues in Accounts so that these silly errors do not cause even
more inconvenience to your customers.
regards
Sumit Dattani
Managing Director
eManagers (UK) Limited
Disclaimer note on content of this message including enclosure(s) and attachments(s): The contents of this message are the privileged and confidential material of VSNL. The information is solely intended for the individual/entity it is addressed to. If you are not the intended recipient of this message, please be aware that you are not authorized in any which way whatsoever to read, forward, print, retain, copy or disseminate this message or any part of it. We apologize if you have received this mssg in error and would request you to please notify the sender immediately by return mssg and delete it from your computer. The views expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the views of VSNL. This message including attachment(s), if any, is believed to be free of any virus and VSNL is not responsible for any loss or damage arising in any way from its use
Dear Sir
My wife and I are British Citizens currently in Bangalore. On the 5th of October I paid Rs. 1516 to Tata Indicom for a Broadband Package (ref: 239258 and application number 1476976). They had previously informed me that the fee for installation would be Rs 1516. I told them I needed the connection by the 12th and they assured me it would not be a problem.
On the 10th I called to find out what the progress was and I was informed by Mr Vikas Suksena at Medallions (Tata Indicom contractors) that I would have to pay an additional amount of a few thousand Rupees to get the connection and that I would have to wait a few more weeks as well. I informed them that in light of this new development I was unhappy with the way they were doing business (i.e. quoting one rate and then asking the customer to pay additional amounts, agreeing one date and then changing this after receiving payment) and asked them to cancel my Broadband Request and issue me a refund.
On the 11th I received a cheque from VSNL Bangalore - for Rs 1516 but this was an account payee cheque and it was NOT made out to myself (as you would expect) but to themselves - i.e. VSNL Bangalore.
I have since called them nearly every other day and keep getting told that they are processing the refund and that a replacement cheque would be issued. It is now over 1 month since in cancelled to connection and we are still awaiting the refund.
I cannot believe that a company as big as Tata Indicom is carrying out its business activities in such an unethical manner - and that they are so slow to resolve simple matters - especially when it involves giving back money that they are not legally entitled to.
I would now like to pursue this matter with the consumer forum - I would be grateful for your advice.
Sumit Dattani
Previous Correspondence:
_____________________________________________________
Dear Mr.Dattani,
We regret for the inconvenience caused to you.
With reference to your mail, kindly be assured that your concern has been forwarded to the resolution team. We will get back to you with the feedback at the earliest.
For any further assistance, please feel free to contact Customer Service: tataindicombroadband.com/contactus.html( the link contains the location wise contact numbers ) or mail us on customerservice@vsnl.co.in. We will be delighted to assist you.
Thank you for your time and patience.
Warm Regards,
Customer Service,
TATA Indicom.
—–Original Message—–
From: Sumit Dattani
Sent: Tuesday, October 25, 2005 4:48 PM
To: Customer Service; billing@vsnl.co.in; Corporate Helpdesk; Bangalore
Subject: [Fwd: Inquiry: 239258]
Enquiry number: 239258, Application number: 1476976
Kindly see my mail as below - you have not bothered to respond and I am
still awaiting the re-issue of the refund due to me.
Should I not hear from you in 7 days I will forward this matter on to
the consumer court to action. I will also take steps to recover this
amount to the full extent of the law and you will be liable for all
costs incurred in the process.
Regards
Sumit Dattani
CEO
eManagers (UK) Limited
——– Original Message ——–
Subject: Inquiry: 239258
Date: Sat, 15 Oct 2005 18:13:11 +0530
From: Sumit Dattani
To: customerservice@vsnl.co.in
I received a refund from you via cheque 560022005 for Rs 1516/- the same
being full refund for the broadband service - due to non-availability.
The cheque that was sent to me was made out to ‘VSNL BANGALORE’ and is
account payee. I made the payment to you via CASH and I am a little
surprised that someone in your accounts department does not know how to
write cheques.
Kindly cancel the cheque sent to me and re-send a new cheque made
payable to ‘SUMIT DATTANI’. I will be abroad until 24th October so it
would be convenient to arrange for the courier to deliver the cheque on
Tuesday 25th to my home address:
REMOVED
Kindly inform your line manager that basic training needs to be given to
your colleagues in Accounts so that these silly errors do not cause even
more inconvenience to your customers.
regards
Sumit Dattani
Managing Director
eManagers (UK) Limited
Disclaimer note on content of this message including enclosure(s) and attachments(s): The contents of this message are the privileged and confidential material of VSNL. The information is solely intended for the individual/entity it is addressed to. If you are not the intended recipient of this message, please be aware that you are not authorized in any which way whatsoever to read, forward, print, retain, copy or disseminate this message or any part of it. We apologize if you have received this mssg in error and would request you to please notify the sender immediately by return mssg and delete it from your computer. The views expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the views of VSNL. This message including attachment(s), if any, is believed to be free of any virus and VSNL is not responsible for any loss or damage arising in any way from its use
I wanted to install Hathway Broadband at home, and promptly a sales person visited my home on 21st Dec, 2005. He took the full payment, and informed me that wiring wiuld be complete in 5 days, and the connection would start on 1st Jan, 2006. Till date ( 11th Jan, 2006), forget about wiring, not a single person from Hathway tried to contact me. I call them up everyday, I get a response that there is some wiring work still pending at the back-end, which will be done in 2 days. They take my number everyday, but never call me.
I asked the person (Anil Kalap), who come to my house and took the cheque, to refund the money, but that also has not happenned.
I hope higher management in Hathway will notice this and respond to me.
I wanted to install Hathway Broadband at home, and promptly a sales person visited my home on 21st Dec, 2005. He took the full payment, and informed me that wiring wiuld be complete in 5 days, and the connection would start on 1st Jan, 2006. Till date ( 11th Jan, 2006), forget about wiring, not a single person from Hathway tried to contact me. I call them up everyday, I get a response that there is some wiring work still pending at the back-end, which will be done in 2 days. They take my number everyday, but never call me.
I asked the person (Anil Kalap), who come to my house and took the cheque, to refund the money, but that also has not happenned.
I hope higher management in Hathway will notice this and respond to me.
Hi,
Hi ,
I have taken 64 kbps unlimited offer on 1st April from tataindicombroadband . Last 7 days internet is not working in my home. I am totally disgusted with the service . I am not expecting this type of bad service from vsnl and expecting a speedy action on this matter.
Last friday and also monday i have sent a mail to customercare about my complaint of internet connection. yesterday and today also i have informed to customercare through phone about my complaint. Till now i didn't get any phone call and also any mail from your customercare executive about my complaint. At the connection time tataindicom customercare excutive told me that they will provide the service within 24 hours but till now i didn't get any service.
I don't understand tataindicom is providing this type of bad service.
Still now I am not able to understabd what is the meaning of 64 kbps unlimited offer ?
Regards,
Rajendra
Hi,
Hi ,
I have taken 64 kbps unlimited offer on 1st April from tataindicombroadband . Last 7 days internet is not working in my home. I am totally disgusted with the service . I am not expecting this type of bad service from vsnl and expecting a speedy action on this matter.
Last friday and also monday i have sent a mail to customercare about my complaint of internet connection. yesterday and today also i have informed to customercare through phone about my complaint. Till now i didn’t get any phone call and also any mail from your customercare executive about my complaint. At the connection time tataindicom customercare excutive told me that they will provide the service within 24 hours but till now i didn’t get any service.
I don’t understand tataindicom is providing this type of bad service.
Still now I am not able to understabd what is the meaning of 64 kbps unlimited offer ?
Regards,
Rajendra
I Rahul Magan want to tell the story and the happenings that are going on in tata a chor company . i was not financially fruad but also physically attacked by the customer care department because from the last 6 months i am looking for the justice and when i went to okhla office i was physically attacked by the customer care department. it seems wrong but that is a fact.
i am using the wireless internet service of tata and believe me is suitable for a word below poor and i am advicing every body not to take tata wireless internet card .
i as a friend as a consumer requesting you to stay away from tata and if anybody have any legal way to complaint against tata then please tell me on
9868281769
start from a customer care department official to ratan tata evert body is chor because they have their share in fruad money .
please stay away from tata any legal way to take action against tata please tell me at
9868281769
I Rahul Magan want to tell the story and the happenings that are going on in tata a chor company . i was not financially fruad but also physically attacked by the customer care department because from the last 6 months i am looking for the justice and when i went to okhla office i was physically attacked by the customer care department. it seems wrong but that is a fact.
i am using the wireless internet service of tata and believe me is suitable for a word below poor and i am advicing every body not to take tata wireless internet card .
i as a friend as a consumer requesting you to stay away from tata and if anybody have any legal way to complaint against tata then please tell me on
9868281769
start from a customer care department official to ratan tata evert body is chor because they have their share in fruad money .
please stay away from tata any legal way to take action against tata please tell me at
9868281769