Comments on: Mobile market in China keeps growing

By: S.Gurumurthy

S.Gurumurthy — Mon, 05 Dec 2005 05:00:24 +0000

Tata Indicom has stopped sending even their usual vague replies promising action on the complaint. For the last 15days I have not heard anything from them inspite of my sending a couple of reminders.If they had clearly told me that my previous balance in my dial up account with eth.net ID will not be carried forward to my new broadband account, I would not have purchased the new broadband connection from Tata Indicom. I would have gone in for the far cheaper alternatives offered by BSNL or Sify. Gurumurthy

By: S.Gurumurthy

S.Gurumurthy — Mon, 05 Dec 2005 04:00:24 +0000

By: S.Gurumurthy

S.Gurumurthy — Mon, 21 Nov 2005 11:11:04 +0000

In Oct ‘05 I got a broadband internet connection (prepaid) from Tata Indicom.Before that I was having a dial up connection(prepaid) from Tata Indicom with user ID vasanthu@eth.net. I was assured more than once by Tata Indicom Customer Service both over the phone and by e mail that my unutilised balance of nearly Rs 1000 in my dial up account would be carried forward to my new broadband account though my user ID will be changed to vasanthu@vsnl.net. But after I actually got the broadband connection they told me that my previous balance with eth.net ID cannot be carried forward. Inspite of my sending several e mails to Tata Indicom Customer service drawing their attention to their earlier assurances, I am getting only expressions of regret and vague assurances that my concern is being looked into by their resolution team. Till date nothing has been done to settle my complaint and no final reply has been given.
In the meantime my attempts to utilise the previous balance with eth.net id to download music is also not bearing fruit as whenever I try to log in using my eth.net id I get an error message “invalid user name” though the download site has provision for using eth.net id. My complaints in this regard also have elicited no response.
S.Gurumurthy

By: S.Gurumurthy

S.Gurumurthy — Mon, 21 Nov 2005 10:11:04 +0000

In Oct '05 I got a broadband internet connection (prepaid) from Tata Indicom.Before that I was having a dial up connection(prepaid) from Tata Indicom with user ID vasanthu@eth.net. I was assured more than once by Tata Indicom Customer Service both over the phone and by e mail that my unutilised balance of nearly Rs 1000 in my dial up account would be carried forward to my new broadband account though my user ID will be changed to vasanthu@vsnl.net. But after I actually got the broadband connection they told me that my previous balance with eth.net ID cannot be carried forward. Inspite of my sending several e mails to Tata Indicom Customer service drawing their attention to their earlier assurances, I am getting only expressions of regret and vague assurances that my concern is being looked into by their resolution team. Till date nothing has been done to settle my complaint and no final reply has been given.
In the meantime my attempts to utilise the previous balance with eth.net id to download music is also not bearing fruit as whenever I try to log in using my eth.net id I get an error message "invalid user name" though the download site has provision for using eth.net id. My complaints in this regard also have elicited no response.
S.Gurumurthy