Reliance WebWorld Express: A horrific tale
January 25th, 2006 Leave a comment Visited 42 times, 1 so far today
The telecom operators don’t get it, do they?
Reliance Info is one of the largest pan India CDMA players. Yet, they don’t gurantee adequate customer service. I had a Reliance handset which I got frozen because I wasn’t using it. True to their style, they sent across a bill for consolidated 4 months. Imagine, during this period, I didn’t even switch it on!
When I had been to the Reliance Web World Express, there is saw frustrated customers with their billing complaints. I did manage to get some insider information- Reliance is facing a major hassle with billing systems. What system they operate on or why they haven’t upgraded it is beyond me. During a half hour interval that I was there, there were atleast 4 disconnections from frustrated customers. 4 disconnections.
I only highlight this so that the real nature of the “telecom boom” is apparent to the world. It beats the common sense to spend such a huge amount in marketing but customers have no choice except to stick on to extremely degraded customer care.
In another blood curdling incident, a long standing customer of Reliance was abused because he dared to correct the Reliance Web World staff. He could have created a mayhem himself but realising his duties as a concerned citizen he sought to complain and put up his complaint online.
Here is what he has to say:
I am a customer of Rel. Info. for past 2 years and have 6 landlines and mobiles for past 2 years. Throughout that period I have recommended your services to near and dear ones.
I went there to get my POST PAID mobile connection migrated into “LIFETIME PREPAID”. On expressing my desire I was handed over a form and asked to deposit a sum of 991 Rs. which I did. While filling up the form (and seeing the postpaid-plans) I queried that the form is for LIFE TIME PREPAID, at which the lady exploded. She openly said there is nothing called lifetime prepaid thing for postpaid subscribers.
I told her you have to inform me about it… she started blabbering and made fun of my know-how in front of all customers and staff for 5-10 minutes.
This is what they do to a long standing customer in their outlets. Who would want to get insulted by this kind of a staff? Reliance surely needs to buckle up. Or else, they would get panned out in no time.
I highlighted these two incidents because it makes no sense to keep quiet about them. The Tribune regularly carries out customer complaints against non payment of refunds or illegal dues on the post paid bills. Now if they care to look online too and see for themselves- there is a huge customer base that simply doesn’t have the “delight” of using a mobile telephone. Or even broadband.
I would be glad if any of the Reliance’s official spokesperson clarified. I would carry their version too here.
|
TechWhack on Facebook
|
January 25th, 2006 at 09:41 am
Intresting post
January 25th, 2006 at 09:11 pm
Intresting post
January 30th, 2006 at 07:40 am
Hey how true! what did you do about this situation?
January 30th, 2006 at 07:10 pm
Hey how true! what did you do about this situation?
February 6th, 2006 at 05:49 am
i would have tossed a molotov cocktail into the webworld . dust to dust. ashes to ashes
February 6th, 2006 at 05:19 pm
i would have tossed a molotov cocktail into the webworld . dust to dust. ashes to ashes
March 11th, 2006 at 03:23 am
Reliance Webworld works as their phone office as well as an internet browsing centre. There are innumerable complaints on both of these. There is no proper customer grievance addressing mechanism, in fact there is no online complaint possible. The prepaid terms and rates change almost every month, always resulting in higher cost or more inconvenience to the customers. Reliance breaks its promises with impunity. The dealers claim inability for everything, and act as glorified clerks.
The browsing centres flout all norms openly. The speed is slowed down. They advertise for free online storage, but it is always under development. I wonder why nobody has started a site such as reliance sucks.com or something. Since there is no competition which provides a similar class of facilities, reliance customers put up with everything. While they do so, they hate reliance.
March 11th, 2006 at 02:53 pm
Reliance Webworld works as their phone office as well as an internet browsing centre. There are innumerable complaints on both of these. There is no proper customer grievance addressing mechanism, in fact there is no online complaint possible. The prepaid terms and rates change almost every month, always resulting in higher cost or more inconvenience to the customers. Reliance breaks its promises with impunity. The dealers claim inability for everything, and act as glorified clerks.
The browsing centres flout all norms openly. The speed is slowed down. They advertise for free online storage, but it is always under development. I wonder why nobody has started a site such as reliance sucks.com or something. Since there is no competition which provides a similar class of facilities, reliance customers put up with everything. While they do so, they hate reliance.
May 18th, 2006 at 09:33 am
Friends,
Can somebody forward all this things to anil
Who cares?
May 17th, 2006 at 11:03 pm
Friends,
Can somebody forward all this things to anil
Who cares?
October 12th, 2006 at 12:56 pm
reliance webworld of malad is a horrible place for customers ,they straight away say go and find some other webworld its not customer care but customer nightmare,elder people are made to stand for 1.30 hour.its a shame for anil ambani as he is bringing shame to his fathers name and dream
October 12th, 2006 at 02:26 am
reliance webworld of malad is a horrible place for customers ,they straight away say go and find some other webworld its not customer care but customer nightmare,elder people are made to stand for 1.30 hour.its a shame for anil ambani as he is bringing shame to his fathers name and dream
May 14th, 2009 at 04:41 pm
the reliance name just sucks…not the services but the customer care and the webworld they are ignorant about everything on the earth ..sometimes you feel where have they caught these idiots and made them customer care executives …i really have started to wonder where this reliance comn is heading towards…mr ambani a small suggestion ..please call *333 and find for yourself thAT YOU HAVE REALLY EMPLOYED A BUNCH OF IDIOTS . who can do nothing but irritate one to no ends …god help and save you mr anil ambani with these kind of people….