Another Sify Broadband User’s Opinion

Airtel Broadband, General Thoughts, Sify Broadband March 4th, 2006

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Another Sify Broadband User’s Opinion

I got rid of them but many are still stuck with Sify Broadband… Here is a story from one of the unlucky user who is angry with the ‘Cable Maintenance Charges’

Why should you pay charges for services that is already accounted for in such overrated and constrained packages? Moreover we pay in advance without any guarantee of service, dont we? It only goes to show the Sify or any ISP which channel services through franchises have no hold on them and if ppl like us start paying additional charges only makes the situation worse for all the present and future subscribers. It would serve in our interest and the interest of others to make ppl living in a society or neighbourhood aware of such exploitation and best collectively disconnect or boycott the service if they make you pay for additional charges or do not give proper timely service. If members succumb to paying additional charges it is they who are promoting the overpayment for services.

The CTO in my area never resolves my issues in time without me making numerous calls to them or the technicians. Sometimes they deliberately make their cellphones unavailable for reply. I am paying more on my telephone bill in addition to losing days and therefore money of my prepaid service awaiting them to resolve the issues.

I would be unsubscribing from their services after my procastinated and yet unresolved case and the pathetic or no interaction I received from them and their arrogant customer service this time. Their Supervisor was giving me a runaround each time I would make a call and also defiantly asked me to cancel the service only to ring back and request continuation after 4 days without any compensation for losing those days.

I got a call after 8 days for the issue from a local sify tech requesting me to ping an address since there are problems with their backend server or some networking virus(duh!) and there is nothing wrong with my computer. How else would one explain an issue which resolves itself normally after 12:30 or 1:00 when I am tired enough to hit bed? His resolution however did help in partially resolving the case.

This time hopefully would be able to pursue airtel connection which I hear is better off then subscribing to complacent and cheating CTOs and their useless technicians. Sify service is not even worth mentioning.

Yes I know this quiet an exhaustive rant probably your story as well but who other than ourselves can stand up against consumer exploitation or worsen conditions for ourselves???

Cheers all!

Thank god for Airtel Broadband. Thank god for small mercies…

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Viewing 3 Comments

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    I used to be Sify Broadband user before i sifted to MTNL broadband. I've 128 kbps unlimited account. I used to get was 36 kbps (4 Kbps). When i complaint to help line no. about the same. They told me that there must be congestion in there server. When I asked how long it will go & what should I do. Surprised to know that 36 kbps is assured 128 kbps was to indicate to the maximum I'll get. The funniest part of their package was 150 MB restriction. My account expired just in five days just b'coz their LCO didn't told me about that. Server failure was very frequent. But that's nothing when you consider above problem.
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    I recently had a dispute with the Sify guyz. I had paid them in advance, they didn't come across to me to install the connection. Finally I had cancelled the deal and now plan to shift to Airtel. I hope my experience with Airtel will not be the same. Thanks god I didn't pay the Sify guyz the whole amount, otherwise they w'd have not given me anything, neither the connection nor the money. I think we need to pass these messages on to Sify customer care, if at all such a unit exists.
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    HEY GUYS CHILL N GET THE BITTER FACTS OF FUCKIN STUPID LOW PROFILE BROADBANDS. FIRST OF ALL LEMME INTRODUCE MYSELF: ROX 21, A PROPER DELHIITE. WELL MY EXPERIENCES ARE FABS. ACTUALLY IM KINDA USIN THIS SIFY BROADBAND SERVICE WHOSE COMPANY SLOGAN IS “HI SPEED INTERNET” OR IN OTHER WORDS I SHUD SAY “DIE SPEED INTERNET”. AS U WIL LOGIN IT WILL DISPLAY WELCUM TO THE FASCINATING WORLD OF SIFY, BULLSHIT LEMME TELL U FRANKLY N BLUNTLY SIFY U SUX!
    IM USIN THIS UNLIMTED PLAN NAME YAU1, SPEED 64KBPS, WAT DEY CLAIMS MY SPEED IS 64KBPS DEDICATED, IS NOT DEDICATED ITS SHARED N MOREOVER I ONLY GET 8-9KBPS IN FILE TRANSFERING. N MOST OF DA TIMES I GETS THE BB101 ERROR, I JUS HATE WHEN I LOGIN. ITS ALWAYS BB101.
    CUSTOMER CARE IS SUX, IF U MAKE A CALL TO UR LOCAL SIFY INTERNET CABLE OPERATOR THEY NEVER PICKS UR CALLS N INCASE IF SMHOW THEY PITTY ON U N PICK UR CALL THAN THEY SAY “HO JAYGA SIR” IN OTHER WORDS THEY R TRYIN TO SAY ” KISS MY BLACK ASS”. AND IN CASE IF U CALL DIRECT TO SIFY, U NEVER GET TO THEM BECAUSE OF THE POOR QUALITY OF SOUND U CANNOT ADDRESS TO THEM N MOST OF THE TIMES COZ THEIR OFFICE IS IN BANGLORE OR KOLKOTA SMWHERE THAT SIDE I DUNNO, THEY DONT KNOW HINDI N THEIR ENGLISH IS HILARIOUS, U WILL ALWAYS SAY SORY, SORY!, SORY I DIDNT GET!U THERE I GUESS U NOT! THAN AGIAN U MAKE CALLS N CALL N CALLS N U HAVE TO PAY FOR THE PHONE BILLS, NO TOLL FREE. FURTHERMORE IF U CALL THE ENGG. THEY R TAPLU-PAPLU TYPES, INFACT I KNOW MORE THAN THEY KNOW ABOUT COMPUTERS AND INTERNET. THEY COMES JUS SPEND HOURS ON REFRESHING THE SCREEN WHICH HAD GOD DAMM! FUCKIN NO USE WITH INTERNET AND THAN THEY WILL BLAME ON LAN CARDS….
    GOD DAMM IT I BOUGHT TWO LAN CARDS JUS TO SHOW THEM THEIR WIRE IS OF POOR QUALITY. AND U KNOW WAT GUYS LAST MONTH I HAV USED JUS FOR 6 DAYS AND IM PAYING FOR WHOLE MONTH! SIFY SHUD GET BANKRUPT. OR ANY ONE WHO INTO SHARES OF SIFY SELL IT AT LOWER PRICE , THEY DONT NO CUSTOMER SATISFACTION. IM REALLY DISSAPOINTED.
    NOW IM KINDA SWITCHIN OVER TO AIRTEL BUT MY FRND TOLD ME AIRTEL ALSO A SHITHEAD WHO DONT BELV IN CUSTOMER SATISFACTION BUT MAKIN MONEY! MONEY! N MONEY!
    WAT YA SAY GUYS REGARDIN MY COMMENT, DO COMMENT!
    ROX! N U SHUD ALWAYS ROXXXXXXXXX!

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