I forgot to post it earlier! Here is the visual representation (in my handwriting) of the days net was down for more than 4 hours in May 2004. The time period is taken in consideration that officially the support is available between 9am and 8pm (so in reality the situation was worse!). And out of these 17 days, I can safely say net was down completely (whole day and night) for around 6-7 days and similar number of days with downtimes of 12+ hours.
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