Sify Broadband: More user experiences
June 8th, 2006 Leave a comment Visited 95 times, 1 so far today
I got this mail from a Sify Broadband user. He highlights his experience in a couple of points. Worth reading…
Hi,
I’ll tell you what are the fraud these sify people doing.
1. They giving unlimited package with restriction 150 MB during 8am-10pm and unlimited during nights 10pm-8am
2. When Put download in nights and see in the morning there is no download is happening. These people disconnect the login sessions. Because of that there is no download.
3. When i called cc, they telling they are open for all the 24*7*360 days. You have to call by the time it is down.
4. Is it is possible to see whether the connectivity is fine or not during night time every 15mins.
5. They refuse to give complaint number or compensation because we called in the morning where the connection is fine and they tell us the stupid reason that if you have downtime of 12hrs they will provide compensation.
6. The unlimited night hours itself is 10hrs how it is possible to get the compensation.
7. There is no connection re-establish as in the download software which try to retry the connection to make the download happening continuously.
8. Bandwidth, if it is 256 kpbs it means you will get 32 kilo bytes of speed. But what we getting is 28 kilo bytes
that is 224kbps
9. They putting the package in pipeline without the customer confirmation that leads to trouble. If you are putting download on final day of your pack and you left downloading then the pack in the pipeline will activated without your manual selection.
10.You know in west mambalam, chennai out of 450 people 200 not paid /renewed the connection this month. Manager for chennai region ask collection agent arrange customer to speak with manager directly.
11. Local cable provider who giving connection is a contractor who is not doing the service properly, everytime he is not available even for switch hang.
12. Once a agent called for renewal, i said the connectivity is not okay and service is too poor i’m unable to download. They he reply me to go for unlimited for 1100 for 256kbps. I asked him, i’m told connection is not okay they how you people ask me to take 1100 rs pack.
13. I’m tired calling customer care for compensation. This is just like begging for service, we paid for service and we begging for the compensation.
14. There is no alert system when you cross 150mb
15. sometimes what happen if i log off and see it not showing my how mb i have crossed, customer will over use the pack and get no. of days reduced.
16. They are very snail slow in rectifying the faults.
17. They not even listen to customer who have good knowledge about network and computers who narrates the exact problem.
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June 8th, 2006 at 03:48 pm
yeah thats true they disconnect the internet connection @ night i have experianced it! but i have no other choice because no other operator is there in my area with a unlimited 256k connection
technically they disconnection from sify server side!
1) we can’t ping the DNS for say 15-20 min until the sesstion expires and so we have to log in again
June 8th, 2006 at 05:18 am
yeah thats true they disconnect the internet connection @ night i have experianced it! but i have no other choice because no other operator is there in my area with a unlimited 256k connection
technically they disconnection from sify server side!
1) we can’t ping the DNS for say 15-20 min until the sesstion expires and so we have to log in again
June 9th, 2006 at 06:27 pm
Yes, I had all the difficulties listed in the postings. In the name of Consumer Cell, they drag, delay & finally cheat us. I had paid Rs 3500 as the front money & was paying for services. But the service was intolerably poor, I asked back my front money but they will not respond. Their local service provider collude with them & see that you don.t get justice. Leaving the SifyBB, I shifted to BSNL where there is practically no front money to lose & I am getting a good connectivity & streaming. I would recommend to get out of the SifyBB & avoid further frustration & heartburn.
I have a question. The cable TV service provider (in Chennai) is giving poor service & there is no alternative SP. Is there any place we can complaint to Wouls TRAI act on such complaints
June 9th, 2006 at 07:57 am
Yes, I had all the difficulties listed in the postings. In the name of Consumer Cell, they drag, delay & finally cheat us. I had paid Rs 3500 as the front money & was paying for services. But the service was intolerably poor, I asked back my front money but they will not respond. Their local service provider collude with them & see that you don.t get justice. Leaving the SifyBB, I shifted to BSNL where there is practically no front money to lose & I am getting a good connectivity & streaming. I would recommend to get out of the SifyBB & avoid further frustration & heartburn.
I have a question. The cable TV service provider (in Chennai) is giving poor service & there is no alternative SP. Is there any place we can complaint to Wouls TRAI act on such complaints
June 12th, 2006 at 07:58 pm
welcome to the world of broadband in india.. where poor connectivity, monopoly and a sad ass customer care greet the eager broadband customers!
unlimited internet dawns a new realm where 150 mb is supposedly unlimited!
at a time when broadband speeds of 2-8 MBPS is avaliable for rates of about Rs.1200 elsewhere in the us and uk, here we are in India, suffering from unreliable and poor broadband with “blazing” speeds of 256kbps for.. Rs.1200!!
TRAI.. wake up and spank these providers!
maybe there will come a day when competition will rule the market.. 256kbps unlimited would cost 500 Rs.. but my dream is shatterd cuz i just remembered that i have to call the customer care to get my internet back online!!
June 12th, 2006 at 09:28 am
welcome to the world of broadband in india.. where poor connectivity, monopoly and a sad ass customer care greet the eager broadband customers!
unlimited internet dawns a new realm where 150 mb is supposedly unlimited!
at a time when broadband speeds of 2-8 MBPS is avaliable for rates of about Rs.1200 elsewhere in the us and uk, here we are in India, suffering from unreliable and poor broadband with “blazing” speeds of 256kbps for.. Rs.1200!!
TRAI.. wake up and spank these providers!
maybe there will come a day when competition will rule the market.. 256kbps unlimited would cost 500 Rs.. but my dream is shatterd cuz i just remembered that i have to call the customer care to get my internet back online!!
June 21st, 2006 at 09:33 am
Sify is the worst service provider……
June 20th, 2006 at 11:03 pm
Sify is the worst service provider……
July 12th, 2006 at 07:23 am
how about welcome to northamerica’s broadband where we get 120 gigs off bandwidth including upload and download, speeds of not just 2-8 but more my internet is 10 mbs download and 4 mbs upload(1.2MB/sec down and 500 KB/sec up).if i were u would shoot these broadband bitches and spanks there sluts until they give proper service in us it’s opposite they bug us too call them and ask them questions and shit.
July 11th, 2006 at 08:53 pm
how about welcome to northamerica’s broadband where we get 120 gigs off bandwidth including upload and download, speeds of not just 2-8 but more my internet is 10 mbs download and 4 mbs upload(1.2MB/sec down and 500 KB/sec up).if i were u would shoot these broadband bitches and spanks there sluts until they give proper service in us it’s opposite they bug us too call them and ask them questions and shit.
August 19th, 2006 at 09:50 pm
hi ,
i had also suffering from the same problem
i too got a connection of 1100 but the speed is very low,there dont do anything .there everytime tell us there will come but avtually there will no
August 19th, 2006 at 11:20 am
hi ,
i had also suffering from the same problem
i too got a connection of 1100 but the speed is very low,there dont do anything .there everytime tell us there will come but avtually there will no
November 28th, 2007 at 12:23 am
Worst service…People who love to wait will go for sify…Right from oct 30 th im having an issue..til today November 30 ..i dont know how long im going to wait
November 28th, 2007 at 11:53 am
Worst service…People who love to wait will go for sify…Right from oct 30 th im having an issue..til today November 30 ..i dont know how long im going to wait
May 11th, 2008 at 09:08 pm
I used a sifi broadband at chennai.From the installation date the connection worked for only 10 days I could not even fully utilyse my first month’s subscription calls to sifi customer care and to the local service provider yielded nothing.No service only despair frustration the worst service ever experienced.
May 11th, 2008 at 10:38 am
I used a sifi broadband at chennai.From the installation date the connection worked for only 10 days I could not even fully utilyse my first month’s subscription calls to sifi customer care and to the local service provider yielded nothing.No service only despair frustration the worst service ever experienced.