Tata Indicom Internet Services: More problems

Uncategorized August 14th, 2004

1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Loading ... Loading ...

A friend who is already using Tata Indicom phone services has his outgoing restricted since August 12 due to lack of payment of dues which were paid on August 10. 24 hrs, it is still blocked.

A friend who wanted a new connection got the instrument. Waited for 2 days for it to get activated. Then was informed that he got the wrong connection. They delivered him a phone that was meant for someone else. So, he will have to wait for more time to get the connection which he should have got within 1 day with activation in 8 hours.

I don’t know whether I, on Sify Broadband should consider myself lucky!

Tags: , ,

Leave a comment Comment RSS | | Author: Editor | AddThis Feed Button


Previous: Is 3% data loss sign of a good network?
Next: A week with broken pings and sub KBps speeds for most of the time

Related Posts

Tata Indicom poor service broadcast on CNN IBN

Tata Indicom offers tariffs for postpaid customers

Tata Indicom launches ‘i-choose’ for mobile connections

Tata Indicom launches Non-Stop Mobile scheme

Tata Indicom to offer Motofone F3C, Radiomoto W210 and Radiomoto W170

Viewing 33 Comments

    • ^
    • v
    I got a tata indicom internet pack for 100 hrs valid till 19.sep.05 , i found an user id and pass word given in a slip pinned inside the pack and i was unable to connect by using the login id with my present dial-up-networking , i have contacted the customer care number found in the same slip (9244403504)but voice replys switched off, i got this pack from AR shopee , periyanaickenpalayam , coimbatore - 20. on 14.mar.05 and my mobil no. 9894351044 , kindly do the needful.
    • ^
    • v
    Why do you bother to post here? Do you think it will really make a difference? Do you think they care? They have our money. End of story. It's just another Indian big idea with no disciplined, maintained infrastructure...
    • ^
    • v
    so i should be just like you? sit on my ass in my chair and curse in my head? sorry sir, we like to tell the truth. and it does not matter whether you like it or not.
    • ^
    • v
    True Cynthia. It is democracy here. Frankly if you feel that that you dont like this, you are free to leave!
    I cant just sit back and see these companies loot people. Someone somewhere has to reflect the whole mess in clear daylight. Sorry. I feel that it has to be me!
    • ^
    • v
    I Have taken new Tata Indicaom connection in August 2004.roblem : Since last 10 days incomming phone is the bedroom of the house is not through. Announcement to the caller is the phone is out of coverage area. In the Drawing room the phone acceps incomming calls. Outgoing calles does not materilises from the Bedroom.
    Weak signal appears to be reason.
    Contacted Tata Indicom HelpLine on 1516 on 21/05/2005 at 9:50 AM to lodged complaint. Ms Geeta attended the phone on helpline side. I was made to wait for 15 minutes still She refused to give Complaint Number. She asked me to take instrument to Indicom Dealer for reprogramming.
    I wonder there is system of complnt number be give to the coustomer. Please inform me if Tata Indicom is going to solve this problem or customers are left high and dry?
    • ^
    • v
    Since two months, my phone also has the same problem. Anybody who tries to call gets the message "Out of Coverage Area". And i cannot make the outgoing call. I am lodging complaint 5 times a day and i get the reply that it will be attended in 24 hours. That 24 hours has not come till date. Now we should not expect anything from TATA. If anybody is planning to go for TATA INDICOM. BEWARE!!!!!!!!!!!! they are making us fools
    • ^
    • v
    TATA is very good service
    • ^
    • v
    My mobile entered in grase period on 4th of june upto 3rd i had 401 rs bal.i rechard it on 6th june and found zero rupee bal.How it could be ?Plz clearify it.Its your regular business to cheat customers .My no is 9234877479
    • ^
    • v
    Dear Sir/Madam,

    On 24/06/2005 again the usuage has exorbitant increased to 157.99
    which is just impossible as we are restricting our usage and monitoring
    on daily basis.
    Despite of our regular follow ups no action has been taken by
    Tata Indicom Broadband to findout what is the reason behind
    for such drastically increase?

    No technical person had contacted till now regarding this issue.

    Tata Indicom Broadband customer support people only
    say the standard message 'Your complaint has been given
    someone will call you up with in 24 hours'.

    This is the support we hope from "TATA" a reputated name
    from which we are using the services.

    Kindly look into the matter immediately.


    Thanking you,

    Yours sincerely

    (Sanjeev Sharma)
    For GUJARAT BOROSIL LIMITED




    ----- Original Message -----
    From: "hotmail" <sanjeev_sharma2k>
    To: <customerservice>
    Sent: Friday, June 24, 2005 2:25 PM
    Subject: Abnormal Traffic on Daily Basis - !! URGENT !!


    > Dear Sir/Madam,
    >
    > On 23/06/2005 the uasge was 139.00 MB
    >
    > As we are restricting our usuage activities, even then the usuage it shows
    > is 139.0 MB.
    >
    > Kindly look into this matter.
    >
    >
    > Thanking You,
    >
    >
    > Yours Truly,
    >
    >
    > Sanjeev Sharma
    >
    > for GUJARAT BOROSIL LIMITED
    >
    >
    >
    >
    >
    > ----- Original Message -----
    > From: "hotmail" </customerservice></sanjeev_sharma2k><sanjeev_sharma2k>
    > To: <customerservice>
    > Sent: Thursday, June 23, 2005 12:02 PM
    > Subject: Abnormal Traffic on Daily Basis - !! URGENT !!
    >
    >
    > > Dear Sir/Madam,
    > >
    > > On 26/05/2005 the uasge was 228.00 MB
    > > On 07/06/2005 the uasge was 128.00 MB
    > > On 08/05/2005 the uasge was 82.00 MB
    > > On 09/06/2005 the uasge was 40.00 MB
    > > On 10/06/2005 the uasge was 37.15 MB
    > > On 11/06/2005 the uasge was 47.22 MB
    > > On 13/06/2005 the uasge was 35.41 MB
    > > On 14/06/2005 the uasge was 37.73 MB
    > > On 15/06/2005 the uasge was 54.00 MB
    > >
    > > On 20/06/2005 the uasge was 61.00 MB
    > >
    > >
    > > On 21/06/2005 the uasge was 99.0 MB.Even on 22/06/2005 the usage has gone
    > > up
    > > to 112.0 MB, where the sever problem was existing from 3 to 4 hours form
    > > your side.
    > >
    > > We have strictly restricted our usage and keeping a track on our usage on
    > > daily basis.
    > >
    > > We don't understand even then why there is so huge usage?
    > >
    > > My complaints nos. are 1909579 & 1915445.
    > >
    > >
    > > Kindly check from your side.
    > >
    > > Thanking You,
    > >
    > >
    > >
    > > Yours Truly,
    > >
    > >
    > > Sanjeev Sharma
    > >
    > > for GUJARAT BOROSIL LIMITED
    > > > >
    > >
    > >
    > >
    > >
    > > ----- Original Message -----
    > > From: customerservice@vsnl.co.in
    > > To: gujaratborosil@eth.net
    > > Sent: Thursday, 23 June, 2005 4:45 AM
    > > Subject: Alert - Abnormal Traffic
    > >
    > >
    > > Dear Customer,
    > >
    > > We have noticed an abnormal traffic consumption of 112.0 MB in your
    > account
    > > on 22-6-2005
    > > which is more compared to your normal traffic.
    > >
    > > Please monitor your operations and also check your systems for possible
    > > virus attack as a safety measure.
    > >
    > > If your utilization of bandwidth on this particular date is valid, please
    >
    > > ignore this system generated mail.
    > >
    > >
    > > VSNL Customer Care
    > > --------------------------------
    > >
    > > >
    > > > ----- Original Message -----
    > > > From: <gujaratborosil>
    > > > To: </gujaratborosil></customerservice><customerservice>
    > > > Sent: Wednesday, 22 June, 2005 11:49 AM
    > > > Subject: Alert - Abnormal Traffic
    > > >
    > > >
    > > > > Dear Sir/Madam,
    > > > >
    > > > > Our previous usage per month was always around 500 MB.
    > > > > From the month of May 2005, it has increased drastrically.
    > > > > It was more than 1,100 MB.
    > > > >
    > > > > We have been using Mcafee ASAP software as an antivirus tool.
    > > > > Since the time we have installed Mcafee ASAP, we have never faced
    > > > > any virus problem.
    > > > >
    > > > > We had a talks with Mcafee ASAP people for the changes of virus
    > > > > attached, or high useage because of Virus. They denied about it.
    > > > >
    > > > > We have made all checks to control the usage from our side and
    > > > > keeping a track of daily usage, by which still the usage should be
    > > > > around 500 MB only.
    > > > >
    > > > > Even on 21/06/2005, we tried to make usage less and even
    > > > > tried to change the password from our side. Even then the
    > > > > usuage we got was 99 MB.
    > > > >
    > > > > If this kind of usage we are continiously going to get, then
    > > > > we will have only the option to discontinue the services of
    > > > > TATA Broadband services.
    > > > >
    > > > >
    > > > > Kindly check from your side which the checks & controls of virus
    > > > > and try to find out why the so much usage is increasing.
    > > > >
    > > > >
    > > > > Thanking You,
    > > > >
    > > > >
    > > > >
    > > > > Yours Truly,
    > > > >
    > > > >
    > > > > Sanjeev Sharma
    > > > >
    > > > > for GUJARAT BOROSIL LIMITED</customerservice></sanjeev_sharma2k>
    • ^
    • v
    Better not get connection from TATA indicom broadband as they are not punctual in giving connection
    • ^
    • v
    dear sanjeev and whoever visits the site
    i'm facing the same problem as you are. from the first day of connection itself its showing a high amount of usage without me using the internet at all.i've a 512 Kbps 1Gb line. everyday my consumption shoots to .1Gb.i've given a complain to them, but nobody has come to fix it.they say that its a virus problem.i've formatted the system and also loaded new antivirus. but i'm getting no relief from the exorbitant usage that it's showing.in true words they're frauds and cheaters, who want to eat the consumers money.it's a shame that a leading company of india TATA is earning money through such unscrupulous means.its a shame and a disgrace.
    • ^
    • v
    I bought a TATA Indicom walky phone at Gurgaon thinking that it would give an A -class service.But to my dismay, leave apart good service, in the last one and a half months, the phone has got locked 15 times on the one plea or the other. All documents have been provided yet the problem persists. Since 24 Sept, the otgoing calls have been barred. Towards this, the DSA of TATA phone keeps telling me on the several calls that I've made to him, that due to technical glitch, all outgoing calls from Fraidabad, Delhi, Guragon on Tata Indicom phones are out of order. But till today i.e. 26/9/05, I cannot make the outgoing calls. What a shady service? I'm not even informed about the address of Customer CAre Manager at TATAs when I ask the DSA.
    • ^
    • v
    Well guys...
    I have gone through each message here. I am planning to become authorised distributor for INDICOM Services in my area (near mumbai). And will try my best to provide the best what I can do from my end. BUT I am a bit scared about their support. Anyways ... If i will become the distributor, I will try to see such problems. Thank you all. Its a great help.
    • ^
    • v
    Previous | Next | Back to Messages Printable View - Full Headers
    DeleteReplyForwardMove...
    This message is not flagged. [ Flag Message - Mark as Unread ]

    Date: Mon, 17 Oct 2005 05:37:40 +0100 (BST)
    From: "rahul singh" <rahulsingh69> Add to Address Book
    Subject: Fwd: Unresolved - 47 day old complaint ! / Pay damages
    To: customercare.del@tatatel.co.in


    Kindly be advised copy of the complaint is beeing forwarded to:
    Telecom Regulatory Authority of India:For The Attn Of APS/CMD
    Ministry oF Consumer Affairs:For The Attn Of OSD To MoCA


    Note: forwarded message attached.
    --------------------------------------------------------------------------

    Latest Update:Recieved a call on 14/10/05 from Ms Suchi Tel No.55558807,advising that as the signals are very week in the area / address where the phone is installed therefore she would issue necessary instructions to get the instrument changed. This one would be with an additional antena thereby restricting our mobility of carrying the instruments from one room to another room. Despite agreeing to her lobsided offer till date it is a pathetic state of affair.If you peole are not in a position to handle the issue then just withdraw the services& refund the total amount with interest.



    Till 13/10/05 the calls were beeng available in the incomming mode . Now even that facility has been with drawn.

    --------------------------------------------------------------------------







    Attention TATA INDICOM WALKY .- Consumer Affairs Deptt- Plz Rfr Our( complaint Nos-20475684,20532094,20590410- provided by your Ms. Kaur etc.) various calls to yr coustomer support, earlier e-mails & 14 visits by various representatives in approx past 40 days.( Most recent beeing one Mr Ram on 06/10/05 at 2:30 Pm)Balance 13 names of yr exec,with respective dates and timings with their remarks can be be made available to you if required.This connection belongs to a retired Joint Director of Ministry of Defence. Either activate it refund the total amount-asap.

    Your carelessness & incompetent service has braught harassment ,inconveniance and misery to a retd.class 1 gazeted officer of Govt of India. Rfr Govt. charter viz a viz Sr Citizen ,and various court rulings in such matters when produced before div. bench of consumer affairs-



    Followings are the relevent details.



    One cant even dial your customer care deptt from the telephone. Out going have been barred w.e.f 1st Sept 05.The pre recorded msg says that this fcility is not available on your telephone.



    Most propably The tower No:Not Alotted./ The E.S.N.No. Not Assigned.



    Billing Add. Mr S.R.Singh,11-D, Janhit Appartments, Sector -9,Rohini,New Delhi



    Tel No:011-55637388 /WS SGL RATE PLAN. Model No.LSP-340.



    A/c.No.202219661



    Bill No.128235451



    BILL Date.28/9



    Bill Period:26/8 to 25/9



    Cr.Limit.1500/-



    Paid Rs 984/-Vide Cheque No.439700 Dt.30/09/05 ,drawn on SBI Bank Nirman Bhavan Branch -Favouring TATA Teleservices A/cNo.-202219661



    Payment Includes Usage Charges,Monthly Rentals,DL Intra City Shifting charges with different exchange W.S-06/09/05,



    Alternate No. Rahul -9810077956.



    Plz do the need ful. Phone out of order since 01/Sept/05

    -----------------------------------------------------------------------------------------

    Latest update:13/10/05

    Further to the above plz be advised that one Mr Manish Malhotra visited to note down the parameters of the telephone again on 12/10/05 at 1:45 pm. He after talking to ome Mr. Chandan over telephone made us speak to him to explain the nature of complaint.Mr Chandan's tel No.:55558168/9212141567. This visit wos sponcered by your Raja Grden associate.








    --------------------------------------------------------------------------------



    --------------------------------------------------------------------------------
    Yahoo! India Matrimony: Find your partner now.
    Forwarded Message [ Download File | Save to Yahoo! Briefcase ]

    Date: Thu, 13 Oct 2005 05:49:38 +0100 (BST)
    From: "rahul singh" </rahulsingh69><rahulsingh69>
    Subject: Unresolved - 43 day old complaint ! / Pay damages
    To: customercare.del@tatatel.co.in

    HTML Attachment [ Download File | Save to Yahoo! Briefcase ]



    Attention TATA INDICOM WALKY .- Consumer Affairs Deptt- Plz Rfr Our( complaint Nos-20475684,20532094,20590410- provided by your Ms. Kaur etc.) various calls to yr coustomer support, earlier e-mails & 14 visits by various representatives in approx past 40 days.( Most recent beeing one Mr Ram on 06/10/05 at 2:30 Pm)Balance 13 names of yr exec,with respective dates and timings with their remarks can be be made available to you if required.This connection belongs to a retired Joint Director of Ministry of Defence. Either activate it refund the total amount-asap.

    Your carelessness & incompetent service has braught harassment ,inconveniance and misery to a retd.class 1 gazeted officer of Govt of India. Rfr Govt. charter viz a viz Sr Citizen ,and various court rulings in such matters when produced before div. bench of consumer affairs-



    Followings are the relevent details.



    One cant even dial your customer care deptt from the telephone. Out going have been barred w.e.f 1st Sept 05.The pre recorded msg says that this fcility is not available on your telephone.



    Most propably The tower No:Not Alotted./ The E.S.N.No. Not Assigned.



    Billing Add. Mr S.R.Singh,11-D, Janhit Appartments, Sector -9,Rohini,New Delhi



    Tel No:011-55637388 /WS SGL RATE PLAN. Model No.LSP-340.



    A/c.No.202219661



    Bill No.128235451



    BILL Date.28/9



    Bill Period:26/8 to 25/9



    Cr.Limit.1500/-



    Paid Rs 984/-Vide Cheque No.439700 Dt.30/09/05 ,drawn on SBI Bank Nirman Bhavan Branch -Favouring TATA Teleservices A/cNo.-202219661



    Payment Includes Usage Charges,Monthly Rentals,DL Intra City Shifting charges with different exchange W.S-06/09/05,



    Alternate No. Rahul -9810077956.



    Plz do the need ful. Phone out of order since 01/Sept/05

    -----------------------------------------------------------------------------------------

    Latest update:13/10/05

    Further to the above plz be advised that one Mr Manish Malhotra visited to note down the parameters of the telephone again on 12/10/05 at 1:45 pm. He after talking to ome Mr. Chandan over telephone made us speak to him to explain the nature of complaint.Mr Chandan's tel No.:55558168/9212141567. This visit wos sponcered by your Raja Grden associate.</rahulsingh69>
    • ^
    • v
    Sub: Harassment & undue charges



    Sir
    This is in reference to my phone number 9212011402. This is a Nokia handset model number-6385. From 20th oct 2005 this handset has been showing a no service sign because of changing of some software or PRL number from your side. I took this handset to the bright point , which has put up an estimate of Rs 700 for up grading the software. I have the number of few other people who are using the same handset and are facing the same problem from the very same date. I also went to your customer care centre located at Okhla new delhi and met Mr. Pankaj Pandey who is working as the floor in charge, his phone number-9212502873. the person was very uncooperative and he kept on taking the side of the bright point without giving due consideration to this thing that I had brought the other person with me a who has been facing the same problem.
    Sir I had been a customer of Tata from last five years with almost 8 connections on my and my family members name. I had convinced many people to take up Tata connection for its honest and sincere Services.
    but to my utter surprise when this kind of cheating is taking place right under you nose, I'm very sorry to say that I'm losing faith in Tata.

    I hope some strong measures will be taken from your side to not only to stop such cheating and harassment of some honest customer's like me. I'm also sending a copy of this letter to TRAI in order to look into the matter and stop such kind of harassment of ordinary customers.

    Hoping for some concrete action from your side. my job number at the bright point is DEH-C112215

    Thanking you
    yours sincerely



    Rajesh Sehgal
    phone no-9212604416
    9212011402
    • ^
    • v
    Sub:Unable to dial 121 sevice from mobile


    Sir
    This is in ref to my phone no 9212604416from which I am unable to make 121 calls to customer care from last 2 weeks.I had put up almost 10 complaints regarding that but to my surprise till today the problem has not been sorted out from your end.

    This is an act of high inefficiency which shows the casual attitude of Tata to customers who are holding connections from atleast 5 years. Sir I think some immediate action will be taken from your side to rectify the problem at the earliest
    Thanking you
    yours sincerely


    Rajesh Sehgal
    phone no-9212604416
    9212011402
    • ^
    • v
    Sub:Unable to dial 121 sevice from mobile


    Sir
    This is in ref to my phone no 9212604416from which I am unable to make 121 calls to customer care from last 2 weeks.I had put up almost 10 complaints regarding that but to my surprise till today the problem has not been sorted out from your end.

    This is an act of high inefficiency which shows the casual attitude of Tata to customers who are holding connections from atleast 5 years. Sir I think some immediate action will be taken from your side to rectify the problem at the earliest
    Thanking you
    yours sincerely


    Rajesh Sehgal
    phone no-9212604416
    9212011402
    • ^
    • v
    tata indicom is giving very unprofessional service.I booked a connection on 7th July.Cheque of Rs 1513/= was collected by co. within 2 days.Because of non-availaibility of connection,i cancelled my request and asked for refund on 15th September.But till today they have not refunded the amount . I have wasted so many telephone calls and time on them.Is anyone from TataIndicon listening??? Isn't this height of unprofessionalism. Why should customers not approach Consumer Courts
    • ^
    • v
    I got '115 kbps Tata indicom high speed internet connection'.......
    But i gets only 10 or 20 kbps..............sometimes may be once in
    a month i get 60 or 70 kbps.........
    So u guys plzzzzz don tak tata indicom connection