ok, my story with tata indicom internet is very simple or very critical. I have been told its a limited 199 pack….free between 8pm to 8 am…speed 256…i thougt great…because in any way i come back from office after or around 8…..i got the service….now i hv got a bill of 990….imagine….i rarely use internet before 8 (some hours in the weekends…) but can that take my bill to 900…..???

The bill that i received does not have any detail into it…so i asked the sales guy who gave me the service (why I didnt ask customer service department?? Thats an another story…will write in the next paragraph)…so i asked the sales guy…who after consulting with his engineer friends (servicing guys are called engineers…fair enough…me not an engineer…i am sure engineering degree holders wont sulk)…so the sales guy after consulting with his engineer friend informed me about tataindicom.com. I logged in but could not get the itemised bill copy because it asks me to send an sms to 121 from my mobile….i could not get a response because i use vodafone, and tata management believes that everyone using their internet service will be having tata mobile…cool logic….

Now coming back to customer service or call center. i have been told its a 24 hr call center…but friends, try calling them in 022-67908000 (bombay no) after evening and no one will pick up up ur phone…i tested my patience and even waited for one hour and fifteen minutes….no one bothered…if u dont have a tata mobile phone the number is not toll free…

So, i went to office and try to speak with them in the normal office hours….yes…someone picked up after 15-20 minutes…..but she said she cant help me because i m not sitting infront of my computer…i told her i m in office….she said then go home and then call….i said i cant…she said ok call whenever u reach home…i said but u ppl dont pick up phones…i tried many times…she said we are 24*7 avaialble…i said ur sales guy told me to call at the day time becuase it seems no one is there at the office after evening…she said give me the sales guys name and phone number….i felt pity for the sales guy and did not inform her his name…anyway, after much cajoling and request, she agreed to send one ‘engineer’ to my place after office hours…the engineer came that night, checked the modem and said he cant do anything because he only checks the ‘Link’ light (there are 4 lights blink on the modem…power, link, data and lan)…so the specialized engineer went back. I prepared myself for another round of conversation for the next day….

The service is also not good…link goes down pretty often. I am used to see ‘destination not recahable’on the pinbox…sometimes it goes normal after 10-15 minutes…sometimes not……….

ok, my story with tata indicom internet is very simple or very critical. I have been told its a limited 199 pack….free between 8pm to 8 am…speed 256…i thougt great…because in any way i come back from office after or around 8…..i got the service….now i hv got a bill of 990….imagine….i rarely use internet before 8 (some hours in the weekends…) but can that take my bill to 900…..???

The bill that i received does not have any detail into it…so i asked the sales guy who gave me the service (why I didnt ask customer service department?? Thats an another story…will write in the next paragraph)…so i asked the sales guy…who after consulting with his engineer friends (servicing guys are called engineers…fair enough…me not an engineer…i am sure engineering degree holders wont sulk)…so the sales guy after consulting with his engineer friend informed me about tataindicom.com. I logged in but could not get the itemised bill copy because it asks me to send an sms to 121 from my mobile….i could not get a response because i use vodafone, and tata management believes that everyone using their internet service will be having tata mobile…cool logic….

Now coming back to customer service or call center. i have been told its a 24 hr call center…but friends, try calling them in 022-67908000 (bombay no) after evening and no one will pick up up ur phone…i tested my patience and even waited for one hour and fifteen minutes….no one bothered…if u dont have a tata mobile phone the number is not toll free…

So, i went to office and try to speak with them in the normal office hours….yes…someone picked up after 15-20 minutes…..but she said she cant help me because i m not sitting infront of my computer…i told her i m in office….she said then go home and then call….i said i cant…she said ok call whenever u reach home…i said but u ppl dont pick up phones…i tried many times…she said we are 24*7 avaialble…i said ur sales guy told me to call at the day time becuase it seems no one is there at the office after evening…she said give me the sales guys name and phone number….i felt pity for the sales guy and did not inform her his name…anyway, after much cajoling and request, she agreed to send one ‘engineer’ to my place after office hours…the engineer came that night, checked the modem and said he cant do anything because he only checks the ‘Link’ light (there are 4 lights blink on the modem…power, link, data and lan)…so the specialized engineer went back. I prepared myself for another round of conversation for the next day….

The service is also not good…link goes down pretty often. I am used to see ‘destination not recahable’on the pinbox…sometimes it goes normal after 10-15 minutes…sometimes not……….

I have been so harassed by the sheer callousness of the tataindicom people,that i have no words.Oh,actually,i have several words..none that the people i’ve spoken to will understand-because of just how mind numbingly stupid and incompetent they are.

I paid a month ago,and since then,along with 4K,i lost all peace of mind and sanity.Have been calling their office 5 times a day,and they say they’ll call back,and obviously,don’t.If i go to the office,they say go to the main office.If i go to the main office they say go to the franchisee whom i paid.Excuses like verification failed because we called your residence number(which noone answered)and came for verification,so it got delayed,are given.Tell me,does it take a rocket scientist to figure out that if noone is answering the calls,there is noone at home?? Does one have to come over to verify that??Finally,after explaining(read screaming) our pitiable history with tataindicom to 15 different(but equally dumb and arrogant) “customer care executives” ,someone came to install the thing..but he didn’t get a demo tape,and claimed that he would come back tomorrow with it.Then some sales guy who is the “senior executive” whom i had spoken to in the afternoon(whose major flaw is his inability to answer simple yes-no questions)calls and reprimands me for not signing on a blank sheet and claiming that the demo tape is not necessary for installation.If i knew the nitty gritties of what stuff is necessary for installation i wouldn’t even need them now,would i?Isn’t the installation guy supposed to know?But no,i get yelled at by this sales manager or whatever,who isn’t responsible for my case but yet is taking interest.Who asked him to? I did not.I asked to speak to someone in charge.If he came and started talking to me,for me,he is in charge.Thats when i asked him who i could speak to who IS IN CHARGE,if he claims he isn’t,which is when he says talk to the franchisees again.I’m just caught in this web of lies,deceit and undue yelling at me,i don’t know how to get out of it.I’m sure they’re not going to give a refund,i know someone who got into tataindicom 2 years ago who still hasn’t got their refund.So now i’m financially drained,intellectually insulted,and tired of this crap.

So,for the greater good of the public,i have now decided to defame tataindicom as much as possible,and stop others from getting into this mess.I googled ‘tataindicom internet service’ and came to this page.Has your friend got his/her connection? I’m looking to form a support group for the oppressed,and possibly start a mass tort against tataindicom.

Do contact me at vinayakurtkoti@gmail.com if your interests concur with mine.

Regards,
Vinaya.

I have been so harassed by the sheer callousness of the tataindicom people,that i have no words.Oh,actually,i have several words..none that the people i’ve spoken to will understand-because of just how mind numbingly stupid and incompetent they are.

I paid a month ago,and since then,along with 4K,i lost all peace of mind and sanity.Have been calling their office 5 times a day,and they say they’ll call back,and obviously,don’t.If i go to the office,they say go to the main office.If i go to the main office they say go to the franchisee whom i paid.Excuses like verification failed because we called your residence number(which noone answered)and came for verification,so it got delayed,are given.Tell me,does it take a rocket scientist to figure out that if noone is answering the calls,there is noone at home?? Does one have to come over to verify that??Finally,after explaining(read screaming) our pitiable history with tataindicom to 15 different(but equally dumb and arrogant) “customer care executives” ,someone came to install the thing..but he didn’t get a demo tape,and claimed that he would come back tomorrow with it.Then some sales guy who is the “senior executive” whom i had spoken to in the afternoon(whose major flaw is his inability to answer simple yes-no questions)calls and reprimands me for not signing on a blank sheet and claiming that the demo tape is not necessary for installation.If i knew the nitty gritties of what stuff is necessary for installation i wouldn’t even need them now,would i?Isn’t the installation guy supposed to know?But no,i get yelled at by this sales manager or whatever,who isn’t responsible for my case but yet is taking interest.Who asked him to? I did not.I asked to speak to someone in charge.If he came and started talking to me,for me,he is in charge.Thats when i asked him who i could speak to who IS IN CHARGE,if he claims he isn’t,which is when he says talk to the franchisees again.I’m just caught in this web of lies,deceit and undue yelling at me,i don’t know how to get out of it.I’m sure they’re not going to give a refund,i know someone who got into tataindicom 2 years ago who still hasn’t got their refund.So now i’m financially drained,intellectually insulted,and tired of this crap.

So,for the greater good of the public,i have now decided to defame tataindicom as much as possible,and stop others from getting into this mess.I googled ‘tataindicom internet service’ and came to this page.Has your friend got his/her connection? I’m looking to form a support group for the oppressed,and possibly start a mass tort against tataindicom.

Do contact me at vinayakurtkoti@gmail.com if your interests concur with mine.

Regards,
Vinaya.

I’m sorry to say, its ‘nothing will change’ attitudes like yours which lead to apathy. To bring about a change in something you don’t like, requires time and perseverence. Simply complaining doesn’t change a situation

I’m sorry to say, its ‘nothing will change’ attitudes like yours which lead to apathy. To bring about a change in something you don’t like, requires time and perseverence. Simply complaining doesn’t change a situation