Caretel Infotech to provide call center services to MTNL
Caretel Infotech has confirmed that they have bagged a two year long contract to provide call center services to government owned telecom giant MTNL.
The current contract is for 200 seats. Caretel said that they are going to help MTNL in controlling the costs on customer [...]

Bharti Airtel outsourcing voice and back office operations to Firstsource Solutions
India’s leading private telecom operator Bharti Airtel has announced that they have signed on an outsourcing deal with Firstsource Solutions.
Firstsource Solutions would now be offering voice and back office operations to its 66 million mobile customers.
The two companies did not [...]